Glasgow Grosvenor Hotel

Sonam helped me during my stay after my travel agent messed up our reservation, and she was an absolute delight and incredibly helpful. She really helped salvage a terrible start to a trip, and I appreciate her greatly. Thomas, one of the bartenders, was very funny and showed us a great time as well. Great service all around.

So disappointed in this hotels management. We stayed here for our wedding and the way we were treated was shocking the management don't care about customer concerns. We were let down and even when raising our concerns we were met with bad attitude and shocking communication thankfully all other suppliers were amazing and this hotel is the only part that let our wedding down would not recommend staying at this hotel to anyone. We gave management plenty opportunity to resolve this before posting this review. Avoid if possible.

Sadly the negative reviews ring true. Just checked in. Was told botanical garden view. Street view. With a tree - suppose that's considered a view, since it may be coming from the botanical gardens. Sink cracked, toilet disgusting and soiled, shower moldy, room old and badly needs redone. Headboard flithy. Reception rude and dismissive. This is NOT four star hotel. I tried to leave and I would have gone somewhere else but they were not willing to give me a refund. Despite the unsatisfactory conditions. Is this acceptable for a Glasgow four star hotel?