Gloria Palace San Agustin Thalasso & Hotel

Incredible hotel! Beautiful views and friendly staff! Would go back in a heartbeat! Our week all inclusive holiday was outstanding! Our family room was clean and spacious. Food on offer was amazing, along with the lovely bar menu of drinks! Gin Fizz being a winner!! Salt water pool was lovely and clean...highly recommend! ❤️

Perfectly pleasant stay. Couple of things could be improved, but to be fair, for the price I paid it's not a massive issue. I would say though that if sleep is an issue for you, request rooms away from the dining / entertainment area. Be aware that people reserve the sun beds from 6.30am. There are plenty of beds available, although be aware that some of the guests get a little greedy with the parasols... There is a great space on the roof that's a great relaxing area for adults. Pool is quieter too. 5-10 walk to the beach, yes it's a climb on the way back which in 36'c is hard work, but it's doable. There is a bus transfer, but it's only at peak times and is a couple 3 times to and from the beaches. Spa is okay, and worth it if you only pay the price offered in the hotel, or if you've got it included in your stay. Just not sure it's worth the £29 I paid before getting here...

I absolutely do not recommend this hotel – especially for families with children. During our stay, our daughter suffered a deep cut across her foot from an unsecured lamp fixture in the hotel swimming pool. A lifeguard provided first aid, but the injury was so serious that she couldn’t walk for the remainder of our stay. We reported the incident immediately to the hotel manager at the reception desk. A staff member was sent to take photos of the site, but that was the end of the hotel's involvement. No apology, no follow-up, no offer of help or support. After our return, we sent an official email with photos of the injury and the incident location. The hotel’s response was vague and dismissive: "We are sorry, but you should have reported it on-site" – which is simply not true, as we did report it immediately and directly to the manager. The hotel has shown zero responsibility or empathy. Their attitude toward guest safety and customer care is, in our opinion, unacceptable. We feel completely ignored and disrespected, and we intend to file a formal complaint with the European Consumer Centre, as this concerns a serious injury and gross negligence in pool maintenance. We will never return – and we do not recommend this hotel to anyone.