Golden Tulip Balikpapan Hotel & Suites

im here for the gym i personally think its more like private gym for the guests but they open for public cheap and not crowded, but you have to pay to park (free, if you ask for the stamp on your parking ticket at the receptionist)

The staff was very friendly and helpful and this review is no reflection on them. The room was old, stains in the roof and walls, opened up the bathroom cupboard to put items in it and it was suitable with exposed wiring and no shelves just bare concrete. The pool area was unmanned and no towels present. And the pictures of the nice seaside restaurant must be from a long time ago as there is nothing there now.

This hotel earns the lowest possible rating due to complete failure in basic customer communication across multiple platforms. The establishment's total lack of response to inquiries, both via email and Instagram, demonstrates an unacceptable approach to customer service. Despite attempts through different communication channels, no response was received even after a week of waiting. This systematic failure to acknowledge or respond to potential guest inquiries raises serious concerns about the hotel's operational standards and customer service commitment. In the hospitality industry, where communication is crucial, such complete non-responsiveness is particularly problematic. For a hotel carrying an international brand name, this level of communication failure is especially disappointing. The lack of response through any channel suggests fundamental problems with their customer service management. For potential guests considering this property, the complete absence of communication response makes it impossible to recommend. If basic pre-stay inquiries are ignored, it raises significant doubts about the level of service guests might expect during an actual stay. This level of non-responsiveness is unacceptable in the hospitality industry, where prompt and reliable communication should be a basic standard of service.​​​​​​​​​​​​​​​​