Golden Tulip Porto Gaia Hotel

I was skeptical about the other reviews, but I can see exactly what they mean once I stayed here. This hotel could genuinely be a 5-star experience if the owner invested money into it. I was disappointed because I stayed at the Golden Tulip in Vitoria, Brazil a few times and it is probably my favourite hotel, but this one does not even come close. The good: -Staff are excellent and friendly. -Pool water is nice and warm. -Rooms and bathrooms are big and come with an enclosed balcony with an ocean view. -Breakfast is great. -The view is amazing. The bad: -The area around the gym and sauna are very dirty and smell bad. -The elevator is very small and loud. You can hear it in every room. -The interiors are very dated, and not in a good "historic" way. The hotel desperately needs a face-lift. -There are not enough towels. -There is no wheelchair access to the lobby. -There's not a lot around the hotel except for the beach, and getting to the hotel isn't easy without a car. -There's no store in the hotel or anywhere close to buy snacks or drinks. I would not say I had a bad experience i the slightest, but it is a shame seeing so much wasted potential. Golden Tulip needs to invest in this hotel because it really could be amazing.

We just stayed at this hotel. The original appearance of this hotel is much different from what is shown in photos. This hotel is not friendly for wheelchair users, because it only has stairs to enter the lobby. It's really troublesome for those who use large and heavy luggage. Some tour participants also complained about seeing the appearance of astral creatures (haunted).

The hotel is close to the beach and the customer service is good. It’s all downhill from there. There is a lot of mould in the shower tiles and ceiling over the shower. The A/C doesn’t work from the room itself, we had to ask the front desk to turn it on. As it turns out, the A/C was showing an error message from their end and so they turned it on every few minutes after the A/C would shut off on its own. For €127/night I was extremely disappointed. Some of the lamps don’t work as well in the room. I will be requesting a partial refund. I’m 35 years old and I travel a fair bit, staying in many hotels around the world, and I can confidently say that this is in one of the worst 3 experiences I have ever had in a hotel. It’s by far the worst hotel I’ve ever been in when I consider the price. Considering how bad my experience has been, I believe that many positive reviews on here with no comments added are false reviews. You can see by clicking on the profiles that many of them don’t have any reviews for other businesses. Meaning that accounts were likely created by a third party company to hired manage businesses’ bad overall review scores. This is unethical. I will never stay at the Golden Tulip Porto Gaia Hotel & Spa again.