Golden Tulip Zanzibar Airport

I have been staying at this hotel since my first visit, and I always find myself coming back. From the moment I arrive, the staff provides a warm and welcoming experience that makes me feel at home. Their kindness and professionalism are truly exceptional. The cleanliness of the hotel is also outstanding everything is always spotless and well-maintained, creating a comfortable and pleasant atmosphere. A big thank you to all the staff for their hard work and dedication. Your hospitality never goes unnoticed, and I look forward to my next stay!

Worst ever hotel experience in my travel experience. Seems like a Great option for an airport hotel until you experience it full circle. Staff are friendly and polite but NOT professional. I repeat...Worst ever hotel experience in my travel experience! Restaurant area was full of houseflies. This was very evident that general hygiene is a BIG issue. Every vacant table in the restaurant was swarmed with at least 5 houseflies. YES I COUNTED! Because this is part of what I do for a career! HOTEL INSPECTIONS! Does not offer complimentary airport transfers. I spoke to both reservations personnel at the new and old wing (Alan aka Big Boss and William) to confirm my airport transfer and pick up time for 2:50am. I confirmed that I will be down at 245am.... Also verified box breakfast at 245am when at check out. Night audit staff was nowhere to be found at 2:40am when I came to the front desk. I said hello several times for a good minute yet no answer. Allowing a few minutes to pass thinking he could be in the washroom...I asked the security guy outside who also checked everywhere but no sign of him. After a good 7 minutes the chef walks in from the kitchen to wake him up from one of the restaurant booths in front of the reception area. All this unprofessionalism to find out that my airport transfer was not even booked or confirmed when I asked about my scheduled transfer which was by the way confirmed the day before at check in. He was confused and advised me to just wait and if no one shows up he will call. WHAT UTTER NONSENSE! Common sense would have the transfer there at least 2-3 minutes to load my luggage. It took another 5 to 10 minutes to get me another ride. They charge $10 just to literally transfer you next door to the airport. It's RIDICULOUS! My company paid this with my room and yet was told to pay again when I was dropped off. Clearly this was a scam because when I asked for a receipt from the driver, he could not produce one. He told me there was no paper in the machine. When I insisted on one as proof of payment he was fumbling and presented me with a blank invoice receipt from some other person. I then asked why it is not filled with the amount paid, date of transaction, his name and signature. The rest is history! I am a well traveled African Canadian who is very familiar with such budious shenanigans. It was very evident to me that this was a dishonest transaction. Very disappointing and dishonest experience for my last memory of Zanzibar. As 18 year travel industry professional and veteran with a team of at least 60 people who books at thousands of room nights in Zanzibar, I can confirm that my team and I will definitely NOT be booking this Golden Tulip EVER again. Rest assured I will be sharing this experience with other industry at every opportunity I get.

The hotel receptionist and staff are not well trained in terms of hospitality. There is never a thank you or goodbye whenever you call for in room dining or requesting basic amenities as they do not provide in the room. The worst staff I have dealt with with very negative behaviour is Ms Shangwe. Very disappointing