GoldenEye Hotel & Casino

Service is great, food is delicious, rooms are pretty nice. We had some problems with the reservation but great customer service was provided by Asiye and Arda . I highly recommend , We love staying here. (Thank you to Arda and Asiye again)

Apr 2025 🤞🏻 Mixed experience, but ended on a high note! 🙂 This was our second time staying at GoldenEye Hotel & Resort. We had a great time during our first visit, especially enjoying their generous free buffet breakfast, so we decided to return. However, our check-in experience on the first night (between 12am–1am) was disappointing. We couldn’t book online anymore because it had passed midnight. If we had booked before 12am, it probably would have been fine. The night staff told us we could only check in if we booked directly at the reception and charged us EUR 75 for the smallest room — quite overpriced for what we got. Thankfully, the next day was a totally different experience. A different staff member at reception was very friendly and helpful. She was surprised by what we had gone through the night before, and to make it up to us, she upgraded our second-night room (which we had booked online for around EUR 50) to an executive room. That kind gesture really made a difference. GoldenEye is a massive hotel with around 500 rooms. They were also running a promotion during our stay — if you follow their social media, you get one free buffet meal (lunch or dinner), which we enjoyed. And if you miss the restaurant buffet, there’s a snack and drink area in the casino that’s also free for guests. The only downside is that smoking is allowed inside the casino. It would be much better if they offered a non-smoking area for guests who want to play without being around smoke. Despite the rough start, we appreciated how the daytime staff handled the situation and hope the hotel continues to improve. We’d consider staying again — especially if they maintain the high standard of service we experienced on the second day.

The hotel is new and looks fancy. Rooms are cosy, good equipped and spacious. Personnel was quite welcoming but you can feel the lack of professionalism. But, in general, everything is absolutely fine until breakfast. Breakfast is a disaster. Here’s what you have: some vegetables, 2 sorts of olives, chicken ham, 2 cornflakes, some cheese and dairy, some stale bread and 2 jams. That’s it. I’ve been to dozens of hotels around the world, and genuinly saying: this breakfast was the worst ever.