Graduate by Hilton Madison

Loved this hotel. The location is excellent. Rooms very very good. Valet Parking extremely efficient and professional. Bar service also excellent. However the biggest compliment I can give is to all the staff who were so welcoming, polite, friendly and helpful. Oliver on the front desk when we checking is a credit to your organization as were the two staff members when we checked out (sorry didn't get their names). Thank you. When in Madison will always try to get a reservation there.

The staff is lovely at the front desk. Oliver gave us such a nice reception. The lobby is adorable. However, for the price it feels like there could be more staff like someone to help with bags. The rooms are a bit tired but overall the nice staff makes it a great experience right near campus. Midwestern friendliness in full display here.

Housekeeping left my door open after they cleaned. I came back to the hotel panicking that my stuff might have been stolen. Somehow the mini fridge was turned off while I was out for the day so my food went bad. There is no closet or dresser in my room so I don’t have the space to unpack. I asked the front desk for water and they said I could get it at the front desk. I asked if there was a different front desk, and they said no. They proceeded to not give me the complementary water. I thought that was a funny way of not doing your job. I got water elsewhere. The location is great, but there is much room for improvement! I would not stay here again!