Gran Hotel Costa del Sol

First of all, thank you to all the staff and management that work so hard daily to make this hotel a great experience! We read so many mixed reviews before our holiday here. To our surprise, the hotel was just brilliant. The food was amazing with plenty choices on display. I kept telling my wife how sad it is for people to go online and try to tarnish this hotel’s reputation. Like my 9year old daughter pointed out, ‘it might be people from other hotels/agencies trying to badmouth this place’. Or simply people that didn’t get their way. If you want a 5 star hotel? then pay the big bucks. This was just a nicely priced holiday. I understand there are rooms for improvements, like everything else in life. And I’m sure the hotel are aware of these and working hard to improve on them. Please ignore the naysayers online. Keep an open mind and give this place a try. We’ll definitely be returning here in the future. All the best!

Really nice hotel, perfect location for the beach and town centre. The view from our balcony was amazing! Great variety of food served for breakfast. Staff very helpful and friendly and public transport nearby for day tours.

I truly respect the hard work of the staff, but unfortunately, the hotel management is extremely disappointing. We booked a 12-day “all-inclusive” holiday through Corendon, but from the very first day, we realized that the concept of "all-inclusive" is misleading here. You are not allowed to use the safe box in your room unless you pay an extra fee. While relaxing on the beach, you’re told you can't get a second bottle of water because your “daily limit” has been reached — which is unacceptable in an all-inclusive hotel. When it comes to cocktails, only 5–6 varieties are included; all other cocktails are considered extra and require additional payment. This clearly shows that the hotel is far from being truly all-inclusive. We came with the expectation of a 4-star experience, but the buffet is very limited and the dining area feels more like a company cafeteria. There's no proper entertainment at the hotel — if you're young or looking for any kind of social activity beyond swimming, you’ll be disappointed. Many long-time guests who have visited this hotel regularly in the past also expressed their dissatisfaction this time. Several of them said they would not return and were frequently seen making complaints. Honestly, I only feel sorry for the staff, as they are doing their best and are expected to handle every situation with patience and understanding. The real issue here lies with the hotel management. The only positive aspect is the hotel’s location. Other than that, the overall experience has been a major letdown. I do not recommend this hotel to anyone expecting a true all-inclusive experience.