Gran Hotel Diligencias

I am with a tour group and this is where we are staying for a night. Great location next to the plaza and near several restaurants. There are interesting chapels just out the door and three blocks away is the harbor and market. The hotel itself is grand with marble floors and elegant furniture. Staff are 100% attentive. The rooms are nice. Basic but who comes to Veracruz to stay in the room? I tried the unheated pool. A little chilly but I'm sure I'm a hot summer day it is perfect. Great place stay. Wonderful hotel.

Great place! My favourite , when I want to fill up my soul of happiness Spectacular view and just in the heart of the historic area of the city. Lots of fun just across the street.

We had reserved two rooms ahead of time of the Easter weekend. Upon arrival, the front desk worker informed us that one of the rooms that was assigned to us was having 'AC issues' and he was only giving us the option to refund one of the rooms and put all of my family members in one room (5 adults and a newborn). I informed them that the option to all stay in ONE room was not an option for us. He continued to tell me the very inappropriate reason why the AC wasn't working (he told me that the couple that stayed there the night before performed s*xual acts that messed up the AC; completely inappropriate!!) and also argued that they had no more rooms available to switch me to but then mistakenly told me that the room they were trying to offer me, he had previously offered to another family fore us and they declined. I got angry at this point because they were basically just trying to push that room on to us now and push for us to all stay in one room instead. I ended up demanding for them to assign me another room because he clearly just admitted that there was in fact more rooms available. He came back and said no more words to me, gave me the keys to our two rooms and moved on to help the next person. Completely disrespectful to try and take advantage of our family's stay this way. Upon entering the rooms, we noticed how badly upkept the whole hotel was. Shower was dirty, the AC was set to one temperature and we were freezing at night; we ended up turning off the AC completely. The beds only had one thin blanket too & pillows were hard. Overall, the worst experience and would NOT recommend, nor would I ever stay here again.