Gran Hotel Reymar

Fabulous place to stay in Tossa just outside the main area but 5 minutes walk to the beach, 10 minutes to the centre of town, 15 minutes to the castle. Room was light and airy, bed and shower first class, pool good but unheated and staff friendly and helpful. Will definitely use again when we return to Tossa.

Good hotel with perfect location The hotel has a great location — two beaches are just a short walk away. One is smaller and perfect for families with young kids, and the other is bigger. Everything in Tossa de Mar is within walking distance. Special thanks to the staff — they were all very friendly, helpful and welcoming. Definitely five-star service! We stayed in a family room, which was a good size and had a separate bedroom. The beds were comfortable. The bathroom was a bit old, and during our stay the in-room jacuzzi didn’t work, but we understood that some rooms have more modern bathrooms. The only downside was the breakfast. The only fresh vegetable available was tomato, and the cheese was not always fresh — although the staff replaced it immediately when we mentioned it. Overall, we had a good experience.

Clean and upscale hotel. Three friends shared one room and the room was great (clean and had a balcony). Con is the staff are not friendly and helpful. We came for a wedding. The night before we wanted to know if there was a way to quickly get to the main town without walking and were told no, there are no taxis. Later our friend told us there is a shuttle to the bus station, I thought the front desk staff should've thought of that option as we clearly said we are coming to a wedding. Why couldn't the shuttle bus take us? One night I asked for an iron in Spanish and was told to call back at 8 am. At check in, we were never told about the breakfast. We missed the breakfast that is "always included" because they assumed we knew from our booking. The front desk staff was curt and said it states clearly in the booking. If you are like me and book your hotels a season before for other people and then never look at it until the time you have to walk to your hotel, it's not helpful. Just tell me at check in what I need to know. At breakfast the staff are tired and confused on the ways of North Americans. I was told I'm not supposed to take a new plate and cup each time. A solo person at breakfast and post COVID environment, it is not hygienic to take your own plate to the buffet. For an upscale hotel in a location that is starting to get a lot of tourists, training of your staff in the ways of hospitality from all cultures would go a long way. Great hotel, just try not to talk to the front desk staff as they are not helpful.