Gran Melia Arusha

The entire staff of the Gran Melia Arusha was warm, friendly, welcoming…making our stay truly exceptional. The facilities are beautiful-the garden, the rooms, the gym and spa (I had the best massage of my life with Happy, I highly recommend her!). My son’s luggage was lost by the airline, and the guest service representatives (shout outs to Daniel and Harriet) for making sure it got to us before we left. I am a frequent traveler, and this was an experience I won’t soon forget.

We arrived at the hotel first thing this morning after a long flight with no sleep. Plus Qatar Air had left our case in Doha. So arriving blurry eyed, tired and in need of a shower, how the hotel respond. Brilliantly. Boniface on reception did all he could to get us into our room early. Offering us breakfast and use of the sauna and shower. Adam our Red Level liaison called Qatar several times to find out what time our case was going to be arriving. We had hopped to book the Roof for dinner, but that was booked for a private function. We opted for the Grill instead. I hadn’t seen many reviews for this place. But the food was superb, it took a while to come out, but my wife and I had enjoyed the drinks, nibbles and sweets in the Red level lounge. So we were fine with the wait. The steak was seasoned to perfection, juicy and tender. The chips were crispy on the outside and fluffy in the middle, & the lobster was melt in the mouth, sweet and buttery. It might not have the view of the Roof, but the food is hard to beat. I have been so impressed with all the staff, the manager and other senior staff members getting stuck in at dinner and making everyone feel truly looked after. Very impressed.

A True Luxury Oasis in Arusha! From the moment I arrived at Gran Meliá Arusha, I was blown away by the beauty, service, and attention to detail. The hotel is surrounded by lush gardens and a private coffee plantation, offering breathtaking views of Mount Meru right from the balcony of my room. The rooms are spotless, spacious, and elegantly decorated with modern touches that still reflect Tanzanian culture. The Red Level experience is a must-try — the personalized service and private lounge access made my stay feel truly exclusive. The dining options are incredible! Every meal was fresh and flavorful — especially the breakfast buffet, which featured ingredients sourced from their own gardens. The rooftop bar is the perfect place to relax and enjoy the sunset. The staff went above and beyond — always warm, professional, and eager to assist. Special thanks to the concierge team who helped arrange a last-minute tour that turned out to be the highlight of my trip. Whether you’re in Arusha for business, safari, or leisure, Gran Meliá is the ultimate home away from home. Highly recommended!