Grand Beach Hotel

No automatic doors to enter hotel with all your luggage and only rare occasion for someone to help open the door. Constantly watched by security to a gray wrist band on, even when inside at the bar or cafe. To remove band, you have to break it off and keep asking front for new arm band, and they do not enjoy reissuing them, it shows. However, the staff are nice, the air is cold, no issues with our room or bed. Cleaning staff did great to replenish room towels and soap daily. The pool areas are nice with umbrella lounge chairs all around and quick access to beach. Pool closes early 6 pm. Bar offers cocktails, be prepared to pay! ($45 for two cocktails, $15 for two cans of coke) By the way, no bed bugs we found as concerned we were when seeing prior reviews. One last thing, it would help them if enough staff can be at front desk when check out/busy times, most times were lines with one person to help. Overall, good experience, I just think they could do better in some areas. Also, could be helpful if when checking out, guests are asked if they enjoyed the stay….anything to improve on…etc… Usually this is my expectation when staying at other hotels.

We were very disappointed with our stay. The room was dirty upon arrival and had to be re-mopped. For the most expensive room option, it lacked even the most basic essentials like a hairdryer, ironing board, and glassware. The hotel is currently undergoing renovations—something we weren’t informed about ahead of time—which added noise and disruption. One part of our room had no working air conditioning, making it uncomfortable, especially for sleeping. When we raised this (and other concerns), the staff was rude and dismissive, offering no real help or solutions. Service and amenities were consistently poor. The elevators were extremely slow, and both the restaurants and in-room dining were closed daily between 5–6 PM—very inconvenient for families with young kids. Even the ice cream stand closed at 7 PM. The beach was also a disappointment, completely covered in seaweed with no visible efforts to clean it. Security was missing from Thursday to Sunday, but when they finally showed up Monday, they repeatedly bothered our two-year-old for simply having a plastic cup of water at the pool. For the amount of money we spent, the experience was far below expectations. I would never recommend this hotel to anyone. PS nothing around walking distance!

I honestly hate leaving reviews like this, but people need to know. I stayed at the Grand Beach Hotel in Miami with a friend for what was supposed to be a fun, relaxing getaway. It ended up being a complete nightmare. On our first night, we found bed bugs all over our bed. Not just one or two — they were crawling everywhere. We both got bitten and were completely freaked out. We told the front desk right away and asked to speak with a supervisor. And honestly, no one really seemed to care. There was no urgency, no apology, no concern for the fact that we had literally just slept in a bed full of bugs. It took them two to three hours just to move us to another room. And during that time, we felt totally dismissed and ignored. The best they could do was waive the resort fees. That’s it. They still charged us for the night we were bitten and traumatized, like nothing had happened. No follow-up, no real effort to make things right. Just a whole lot of indifference. To be fair, the beach area was really pretty and the concierge staff were lovely, but that doesn’t make up for what we went through. This experience was incredibly upsetting and disappointing. I would never stay here again, and I wouldn’t recommend it to anyone. You expect way more from a hotel at this price point. At the very least, you expect to feel safe and clean in your own bed. We didn’t. Not worth it.