Grand Bellagio Batumi Convention & Casino Hotel

Great strategic location, amazing rooms and nice service. Unfortunately the facilities such as swimming pool are still being worked on. Staff are wonderful, amazing and so helpful.

The only good thing about this hotel is its location and sea view. Other than that, everything was of poor quality and very disappointing. The reception staff were rude. We waited almost 2 hours to get our rooms, and when we did, one of them was already taken, someone else’s stuff were inside !!! Showers were leaking, the phone in one of the rooms didn’t work. Over our 4-night stay, housekeeping only cleaned the room once. At one point, our room cards stopped working and we were told we had checked out even though we still had one night left !!!! waited around 3 hours to fix the isse. Overall, the service, facilities, and management were all below standard. I would not recommend this hotel despite its view and location.

Definitely not a 5-star experience. Broken shower head, glitchy TV channels, faulty sink, hot “mini fridge,” and mosquitoes everywhere — none of it fixed despite repeated complaints. Food was dry, tasteless, and seemed like it had been sitting out for hours, with no Georgian specialties. Hallway flooded after rain, and housekeeping only came at 7 p.m. after we asked. Pool was under construction with no warning. Felt more like a cheap motel than a luxury hotel.