Grand Excelsior Hotel Al Barsha

I'm back again at Grand Excelsior Hotel Al Barsha and just like last time, the stay was excellent. The rooms continue to be clean, spacious and offer great comfort at a very reasonable price. I was especially happy to see Rania at the reception again. She is as kind, helpful and professional as ever. It's always a pleasure to be welcomed by someone who genuinely cares about guests and goes out of her way to ensure everything runs smoothly. Her warm attitude really adds to the experience and is one of the reasons I chose to return. Highly recommend this place if you're looking for a comfortable and affordable stay in Al Barsha.

They are least bothered to Guests comfort. They do not take care of providing normal water to bath room wherein the normal water we used to get in other places of the hotel like restaurant, Bar area. It was quite difficult to sustain, even wash faces at the hot water they provided and answer to this they kept saying this is the normal water we do supply. They have very strict timing regulations for Swimming Pool as well from 9 AM to 6 PM which we could use for a dip but the timing am has been kept in such that no guest will be able to get into the swimming pool. I will request to the Management take care of these basic things which every guest should get during their stay. I won’t recommend any guest to book this for their vacation else, you will feel regretting.

I am writing to express my deep disappointment regarding the treatment I received during my recent experience at your hotel. I have been a loyal guest for over 8 years, staying long-term and always appreciating the comfort and service. However, on Saturday, I had a very upsetting encounter. A friend came to visit me briefly, and within minutes, we were approached and told that each guest must present ID and pay 100 AED. While I understand the importance of hotel policies, the way this situation was handled was unacceptable. When I tried to clarify that they were only staying for about 30 minutes, I was met with rude and unprofessional behavior from the staff member in charge, Karim. Instead of listening or offering any courtesy, he simply said, "Pay or security will come and remove them." This aggressive and disrespectful attitude is not what I expect from a hotel I have trusted for so many years. This kind of behavior creates a very negative impression, not only of the staff but of the hotel’s values. I would never recommend this place to any of my friends or family after this experience. I sincerely hope you will take this feedback seriously and consider providing better customer service training to your team. No loyal guest should be made to feel unwelcome or threatened for simply having a short, respectful visit from a friend. Looking forward to your response and appropriate action.