Grand Excelsior Hotel Bur Dubai

I had a truly pleasant experience at Grand Excelsior Hotel Bur Dubai, and I would like to extend my sincere appreciation to the entire front office team. From the moment I arrived, I was welcomed with warm smiles and genuine hospitality. Special mention to Guest Service Agents at the reception were not only professional and efficient, but also friendly and attentive, making the check-in and check-out process seamless and comfortable. To the Bellman, who handled my luggage with care and ensured I was well assisted with directions and information about the hotel facilities. I would also like to thank the Front Office Manager, whose presence and leadership were clearly reflected in how organized and responsive the entire team was. And of course, appreciation goes to the Captain, who ensured that everything ran smoothly and guests were accommodated with the utmost respect and courtesy. The service I received exceeded my expectations. Thank you all for your dedication and commitment to excellent guest service. Your hospitality truly made my stay memorable. Looking forward to returning again soon! 🥹😘

They have a very good faculty and good services. Also good service. They are very cooperative. Good To stay. Also i would request hotel management to increase food quality and the types of food menu specially for Indians with Indian taste. Also to make sure that they serve it with good hygen .

I recently had the pleasure of staying at this esteemed hotel in Dubai, and I am pleased to share that my experience was truly outstanding. From check-in to departure, the level of professionalism, cleanliness, and attention to detail exceeded my expectations. I would like to extend my sincere appreciation to Mr. Phillips, who demonstrated exceptional dedication and care throughout my stay. His courteous demeanor, efficiency, and commitment to ensuring guest comfort were truly commendable. He consistently went above and beyond to ensure that all my needs were met, and his warm, attentive service significantly enhanced my overall experience. I highly recommend this hotel to both business and leisure travelers seeking a refined and comfortable stay in Dubai. I look forward to returning in the Future.