Grand holidays Green Resort

After reading negative comments we worried for put stay but it was amazing service, pools and the food was outstanding,not repetitive, very tasty & plenty of choice day after day. The bars were entertaining & always delicious snacks in reception to nibble on. We felt truly spoilt & definitely felt this was value for money. Our only little negative was sunbed wars, people getting up to grab a bed...but the chap managing the area did do a good job of sorting people out with beds & umbrellas so there was no need for the panic. Overall the perfect holiday for us ,the first time abroad in 7 years did not disappoint us ❤️

Amazing hotel. Very accommodating, great pool side activity. Plenty of food options for all meal times. Endless supply of food drinks and ice cream and snacks. Staff very attentive and friendly. The first room given, we didn’t like the view, the hotel staff were very accommodating in changing it the next day. The spa within the hotel was amazing, top quality atmosphere, amazing staff and service. A must to book when staying at the hotel. The hamman and massage was amazing and very relaxing, they cater to your needs. We booked two sessions.. both them were perfect. Can’t wait to come back .

We booked this holiday through Jet2 and stayed at Green Nature Resort & Spa, and I feel compelled to warn others—this was an incredibly poor experience, especially for a family traveling with a young baby. From the moment we arrived, things were wrong. The air conditioning in our room didn’t work, and with a 3-month-old baby, this was a serious issue. We spent an uncomfortable first night in the heat before it was finally repaired the next afternoon. There was no urgency or real care shown by staff. Housekeeping ignored "Do Not Disturb" signs and entered our room early in the morning without knocking. This happened multiple times and felt extremely intrusive. The food was repetitive, offering quantity but not quality. Every day, the same options were served, which quickly became tiresome. The biggest issue was accessibility. Only one lift was working in the main building for almost the entire week. This made navigating the hotel with a stroller frustrating and exhausting. No support or alternatives were provided. Reception staff were rude and unhelpful, always pushing us to guest services, who were only available during limited hours. We had to queue for long periods just to speak to someone, and most issues went unresolved. But the most frightening moment came on our last day, when we got stuck in the lift with our baby. We pressed the emergency button for over 10 minutes—no response. I tried to call the reception from my mobile and was transferred with no answer. We were stuck, overheated, and panicked. The lift eventually moved again on its own, but we received no follow-up, apology, or explanation from the hotel. This was a terrifying and unacceptable failure in guest safety The tiles around the pool were dangerously slippery, and we witnessed a guest suffer a bad fall. On top of that, we saw drunken behavior and two fights break out during our one-week stay—completely unsuitable for families. There are no bathtubs in the rooms, and when we asked for an alternative to bathe our baby, staff were indifferent and unhelpful. We had to buy a paddling pool ourselves to manage a basic need. This hotel is marketed as family-friendly, but it is anything but. It does not meet the standards expected of a Jet2 property. Unsafe, unfriendly, and unfit for purpose—this was a deeply stressful experience we will not forget. I strongly advise families to avoid this hotel. At best, it’s a 3-star property, and Jet2 should seriously reconsider their association with it.