Grand Hotel Central Small Luxury Hotels

5 star service and accommodations. The staff was amazing- the doorman were exceptional. The hotel is conveniently located within walking distance to nearly everything. The bed, bedding and pillows were PERFECT! The rooftop bar/ pool/ restaurant were an added bonus with amazing views. I would stay here 100 times over.

Service and follow-up could be better.. Beautiful hotel in a great location, but the service doesn’t consistently match the high price point. Rooftop service has noticeable flaws, and daily cleaning quality varies from excellent to rushed. After my stay, the feedback request I received led only to a sustainability survey, with no way to comment on the overall experience. While I value sustainability, it should go hand in hand with consistently high standards of hospitality — something that was missing here.

Hotel rooms are very small, even for the upgraded rooms. I was told at booking there were desks in the rooms - there were not. Upon check in, I was told the desks are in the lobby/library and social areas. When I went to find a desk to work at (I travel for work) they were either being used by the concierge or a travel company (Viking). My hotels in Madrid and Bilbao were phenomenal and very accommodating. This one not so much. I’m hoping Ibiza and Valencia are better. In summary, extremely small rooms with a little wooden chair and 18” glass table and a bed with a very small shower and sink are all you get with a premium room. Check in is extremely long. Pros: Nice guest services. Nice restaurant. 3 out 5 stars. I won’t be back or recommend for the price.