Grand Hotel Continental Siena Starhotels Collezione

Excellent Hotel conveniently located in the heart of Siena with numerous shops and restaurants within walking distance. The Hotel room was perfect with very comfortable beds and furnishings like you were in a palace. The concierge staff were amazing in everyway , suggesting restaurants and shops to us on a daily basis. We would definitely recommend !

5 night stay in early June for couple Holiday. Wonderful room with balcony on street. Glamorous, large and airy. Great bathroom. Windows an shutters close up like a bank vault and not a peep of noise for sleeping. Great attentive staff. Central location in old city is terrific to enjoy historic and lively Siena on foot. Good Wifi. They also did overnight laundry with good outcomes. Easy access with driver service from Firenze airport. I would strongly recommend.

Terrible customer service. Don’t stay here…..I was so excited to stay at the “nicest hotel” in Siena on our trip and we stayed here 2 nights. After the first night, I woke up covered in bites. I told my husband I thought there were bedbugs and he thought I was crazy. I was itchy all day and had about 10 to 12 bites all over my body. The next night we were up all night. He started getting bites as well (we had separate beds bc of a mix up with the reservation). We told the hotel and they said that we must have left the window open. We let them know we did not open the window. They let us switch rooms at 4 am after being up for hours and going back and forth on them about this, but the damage was done. The next morning they apologized and said they misunderstood with the language barrier and thought that there were flying insects in the room. They told us that they would refund us for the entire stay because of the inconvenience and how grossed out we were. We showed the front desk lady our bodies covered in bites and she apologized and said she would refund the entire stay. When I got home and still had the charge I called back and they said they didn’t find bugs and wouldn’t refund us. No contact from them at all they just changed their mind. A simple Google search will let you know how challenging it is to see and find them. We certainly saw them AND showed the staff our bodies covered in bites. This was such a disappointing and disgusting experience. We had to go launder all our clothes in the middle of our vacation, couldn’t bring our luggage into any other hotel after this, and the fact they think we would make this up when we showed them our bodies were covered in bites is appalling. Not 5 star service or cleanliness, don’t stay here.