Grand Hotel

We were expecting the rooms to be dated, but was pleasantly surprised with a bigger than normal room with a double bed. Room did not seem dated at all, but the knob to direct the water to the shower head was broken and we had to use our fingers to force the diverter up…not ideal. Other than that, we have no complaints. Thank you.

Stayed her for 2 nights. Hotel has a pretty good location, right off the main road about 12 minute drive from the KTX train station. The rooms (we had 2) are pretty dated. Felt like we were back in the 1980s as the lights are controlled by this phone like device. Carpet and bathroom tile are showing their age, and there was a lack of counter space in the bathroom. The overall size of the room was decent and had plenty of room for luggage. Bed was OK, a little firm but I slept OK on it. The air con in one room worked much better than in the other. We had breakfast booked with the room rate and it was pretty good. They had both western and Korean dishes. I'd recommend it if the cost isn't too expensive. Hotel also has a nice gym and both men's and women's saunas. It really seems like it's just the rooms that are lacking and in need of refurbishment. Staff were also very nice but spoke limited English.

I stayed at this supposed 4 star property for 12 nights. At best it is a 2.5 star hotel and lacking in many areas. Let me preface my remarks by saying that I am 40 year veteran of commercial property management and had the opportunity to train other property managers on 4 continents towards an internationally recognized credential. To begin with, this is the first 4* property in a major international city where the reception desk people did not speak decent English. Did not ever have this issue in the PRC or 10 other countries countries in which I have worked. Personally, I am a U.S. national and speak 5 languages. The room itself (710) was long overdue for a hard turnover as its furniture was badly worn and upholstery in one chair was badly soiled. The desk chair had a noticeable tear in the seat pan. The bed was comfortable and the bottom sheet replaced each day. The top was a duvet which was not. The bathroom was also dated and the tub was several centimeters higher than the finished floor making it awkward (and potentially dangerous) in getting into and out of the tub/shower. There was a drain water backup for several days until, I assume, housekeeping and engineering resolved the issue. Towels were sufficient, soft, and changed daily. There was a broken garment hook on the back of the bathroom door which was never replaced. Coat hangers were in short supply but were resolved promptly The hotel offers a buffet breakfast for 30 USD. You have to first go to the lobby to pay for it and staff provides a chit. All of the food was cold...very cold which in some countries because of health reasons, would have been removed from the serving line. The Chef was kind enough to prepare steamed milk for my latte as the coffee machine did not. I asked the attendant who said there was no milk to be had. I asked that person to ask the chef and the matter was resolved. Given this experience, I ate off-property thereafter with the exception of Starbucks for breakfast each morning running between 15 and 20 USD each day. Everyone at this massive Starbucks were delightful except one associate whose name badge identified themselves as "Snoopy". I would remand this person to more training especially since all associates are customer facing. So all in all, an A- for Location, a C for Service, and a D for Accommodations and Comfort. Safe travels everyone!