Grand Hotel Duchi d'Aosta

We had a wonderful stay. Location was great, room was large and all amenities included.

Big disappointment! A rip-off!! It has the Relais Châteaux recognition but I wonder why. It is outdated, tacky, rather basic and.... charmless. Except the view on the big plazza, the room could be any 3-4 -star- hotel, anywhere in Europe. The entrance/reception is small, dark, not inviting. The last straw was the discovery of the café, and breakfast place. The worst cappuccino ever! Unbelievable. Mediocre taste, presentation, mushy foam (zero cheerful design on top of it). Poor choice of food for breakfast. No spa, no pool, no gym. Corridors neglected, with wires hanging. Nothing, absolutely nothing justifies the price. It is the costliest hotel in town and its standard corresponds merely to a 3 to 4 basic hotel. Kudos to the lady at reception, who managed to change my room at my request, to be on the highest floor. Only good point.

What a complete letdown of customer service. I think possibly 15 calls to try and resolve my lost laundry which they admitted they had been given away to another customer in error by their laundry service. They refused to act as a go between, wasted my time again and again. I asked to speak to the manager but apparently because Sonia at the front desk was dealing with it I had to time my calls for when she was in. Still no resolution 12 months on - I bet you were just hoping I would forget. Thanks for the £200 plus of items never to be seen from ever again and it’s just a shame because it’s a lovely hotel, fantastic location, food excellent and normally great service. Stayed here twice and left with a bitter experience.