Grand Hotel Et Des Palmes

A 5-Star hotel no doubt. Beautiful rooms, outstanding service throughout the hotel, courteous front desk and Bell service - service second to none! Cleaning staff are incredibly courteous, thorough, and prompt. Room service is prompt and extremely friendly. Restaurants provide excellent choices and delicious food. If ever in Palermo, this is the place trip to stay! Bravo Grand Hotel et Des Palmes!

We recently had a brief but memorable stay at the Grand Hotel et des Palmes in Palermo, Sicily. The hotel is an oasis at the heart of Palermo and within a walking distance of all the main attractions in the city. The rooms are maintained impeccably. The staff everywhere in the hotel were eager and anxious to provide top quality services to their guests. The biggest highlight of our stay was the Chief Concierge, Marina. She seemed to be always there during the hours of 8-8, working tirelessly to solve all problems, be it recommending the perfect rooftop restaurant where my vegetarian wife could get a few excellent choices to arranging a picture perfect wine tasting within an hour of drive from Palermo and even finding a weighing scale just because we needed one for a particular purpose. I have traveled extensively around the world and in my humble experience, it is one of the classiest hotels in which I have ever stayed. Marina and the whole team at the Grand Hotel made our stay really memorable. Thank you!

This is the loudest hotel I’ve ever been to in my life! The doors SLAM shut so you hear every single door shut from your room. The lobby is grand and beautiful but the rooms just seem cheap. The service is not up to par with being a 5 star hotel. Every other hotel we stayed at in Italy used WhatsApp to communicate and help with itineraries/dinner reservations/recommendations etc. This concierge doesn’t use that. They prefer to discuss over the phone or in person at the desk which is super inconvenient when we are out and about all day. Each morning we ordered coffee to the room it was a different charge. One day was free, was day was just service charge, and one day was service charge and an outrageous charge for the coffees themselves. Never been in a hotel room without a coffee maker. Pillows are sprayed with an intense perfume which is headache-inducing. Location is ideal however. Otherwise, the price is not justified and definitely not 5 stars.