Grand Hotel Imperiale

The location is perfection, the hotel is beautiful , the room and fantastic and best of is the staff. All were great but especially the manager Alice who went above and beyond to make sure we had a comfortable stay.

Just returned from a lovely family stay at this boutique hotel, and it truly delivered the warm, boutique experience we were looking for. From the start, we were supported by Laura (Reservations Manager) who went out of her way to accommodate our requests and ensure we had the best room possible. Her help made our stay feel smooth and personalized.Jelena from F&B team was super helpful and amazing when it comes to service. The hotel management was incredibly friendly and welcoming ,Special thanks to Franchisco (GM) and Alice (Reservations Manager) for their hospitality and support throughout our visit. It really felt like home cozy, relaxing, and very family oriented. The kids absolutely loved it! The hotel itself is set in a peaceful pinewood area, just a short walk to the beach, designer boutiques, and charming downtown shops. There’s also a kids park just around the corner, and the hotel provides a shuttle and plenty of bicycles, which we enjoyed using daily. The rooms are elegant and comfortable, and we’re excited to see the renovation upgrades planned for later this year, it will only get better. The food quality was good, and the overall experience struck a perfect balance of luxury and ease. Looking forward to coming back next year to see the new version of this already beautiful place.

The location of the hotel, check-in was great. However, the room service and breakfast service were very unprofessional. I do not recommend this hotel to Muslims. There is no information at breakfast about what kind of cold cuts are halal or haram, and when we asked, one woman did not know English, and another was very rude. Additionally, when we ordered a meal from the menu at breakfast on the 2nd day - the same as the day before, we received it without sauce (the day before it was with sauce), so we asked for it. The woman from the service started commenting nervously (I know Italian and I understood what she was saying) and going from person to person and showing that there is no sauce on the menu. (so why was it the day before?) Additionally, she was rude and insulted us in Italian. This is not the service you expect in a 5-star hotel. . We were very disappointed.I do not recommend