Grand Hotel Karel V

We had the pleasure of staying at this hotel for our wedding in Utrecht. The service that we received was exceptional. The team is beyond helpful and kind, they were willing to go above and beyond to make the experience smooth for us and all of our guests. We strongly recommend this hotel for anybody that wants the convenience of walkability into the lovely city while still feeling like there is peace and quiet in their gorgeous gardens. A true sanctuary from the stresses of the outside world. -Making an edit: while the staff we interacted with as a hotel guest is amazing, our experience with the event staff has been mediocre at best. Definitely room to grow there.

This hotel is historic and lovely. Located on a small river along a wooded walking path. We were only there for one night so we really didn’t get the full experience ie breakfast tour etc. The grounds are beautiful and I bet it would be wonderful to stay there for a few days to fully experience it. A wedding or holiday there would be fabulous. Also a very short walk to town. The service was also extremely professional. So why the 4 stars? For $300 we were not staying in the main hotel but what seems to be an annex which was only accessible by walking outside even in the rain. They clearly were not full but chose to put the Americans in a ground floor room with a view on the parking lot. When someone backed their car up towards my room door I thought they were backing straight into the room. Therefore our blinds were shut the whole time. Why not give us a nicer room in a better location? It would have been costless for them. Anyway would I stay there again? I think it’s a definite maybe. Should you stay there? A definite maybe.

Dated, tired and 5 star in name only. Broken glass, dirty trays, tired decor, clueless staff. I booked here to have access to the restaurants in the complex. Unfortunately they do not keep any space aside for hotel guests. I asked to reserve a table on check-in and was told no availability. After 4 phone calls and 2 members of staff I was told I could sit at the bar. Wow. 5 star apparently. When I turned up to the brassiere I was turned away again. Then they had to call the restaurant manager, who made a point of telling me how lucky I am to be able to eat at the hotel, and how the hotel terms and conditions guarantee nothing. All I can see here is a tired property being run into the ground. I felt embarrassed at the situations I encountered. Avoid this place. ***Update: on check out I found that the hotel tried to overcharge me. I stayed alone yet I saw 2 breakfasts billed both days. After an hours argument the breakfasts were removed and I was expected to be grateful. Joke of a hotel***