Grand Hotel Les Trois Rois

There is no more extraordinary grand hotel than this one. The staff is competent, friendly, helpful and exceptionally well trained. There is hardly a wish that cannot be read from your lips in an almost magical way. The rooms are bright, large, very well equipped, clean, almost clinically pure. The housekeeping, concierge, reception, directions assistance and front office manager are a well-coordinated team. A taxi is called for the customer in seconds, the bar is well stocked and the staff are knowledgeable, friendly and always good for a cocktail surprise. The cigar lounge ‘The Council’ was my living room during my stay, with a very good selection of Cuban cigars of the highest quality. The entire hotel is on par with any international museum in terms of its international art collection. The bar cuisine is exquisite and the restaurant is of world-class quality. I felt at home here and look forward to coming back. It's worth travelling the furthest distances for this place!

Toxic, biased, and completely unprofessional security – avoid this hotel if you care about fairness and safety I had one of the worst experiences I've ever had at a luxury hotel — all because of the incompetent and biased security staff at Hotel Les Trois Rois. During my visit, I witnessed and experienced blatant gender discrimination. A male guest made a completely unverified comment, and without hesitation, security sided with him — no questions asked, no effort to understand the full context, no interest in hearing both sides. They immediately took action against me, simply because I’m a woman. Their behavior was aggressive, condescending, and rooted in outdated attitudes that have no place in any professional setting, let alone a five-star hotel. The way they handled the situation was not just careless — it was dangerous. Their actions sent a clear message: women are not respected here. The security staff do not behave like trained professionals. They act with prejudice, arrogance, and a disturbing lack of accountability. They treated me with suspicion instead of respect, and it was clear they had already made up their minds before speaking a single word to me. This is not just a service failure — it is a serious reflection of a toxic culture that starts with poor hiring, lack of training, and a complete disregard for guest safety, especially for women. If you're expecting world-class service, safety, and fair treatment, stay far away from this hotel. Until the management overhauls its security practices and addresses the bias in its staff, Hotel Les Trois Rois is not a safe place — it’s a risk.

Worst security experience I’ve ever had – disgraceful treatment of women The security team at Hotel Les Trois Rois is not just unprofessional – they are outright disrespectful and biased. I had a deeply unpleasant encounter where a male guest made a false or minor accusation, and without any effort to verify facts or speak to me directly, security immediately acted against me. They treated me, a female visitor and professional, with no respect or courtesy, showing a shocking lack of basic investigative protocol, empathy, or neutrality. Their first and only instinct was to take the man’s word as truth, without question. This wasn’t a misunderstanding – it was a clear pattern of discrimination. The security staff acted with an aggressive, arrogant, and authoritarian attitude that has no place in any hotel, let alone one with five stars and a reputation for luxury. To be blunt: the security staff here behave like they’re guarding a nightclub, not a historic luxury hotel. They’re poorly trained, deeply biased, and damaging the hotel’s reputation. If you are a woman, a solo traveler, or anyone who expects to be treated with fairness and dignity, do not stay here. The security behavior was offensive, outdated, and dangerous. This hotel clearly prioritizes the comfort of men over the safety and dignity of women. I urge management to take serious action, because the current state of their security team is nothing short of shameful.