Grand Hotel Paradiso

Love everything about this hotel: very clean and comfortable rooms that get cleaned every day. We have booked the family twin rooms with balcony which are very spacious and modern and right next to each other (but not connected). Very warm and friendly staff, always smiling and very nice to our 3 (quiet loud) kids. The food is excellent and the dinner menu changes daily. They have all kind of pastas and pizzas, a huge anti pasti and salad bar (my favourite!) and fresh, healthy soups! I also love their breakfast with fresh fantastic bread and lots of cheese and charcuterie. The ski boot room is in the hotel (handy!) and the ski hire is right next door. The only problem here is to get to ski slopes/ school. I suggest not to book the ski bundle with Crystal Ski as their ski school is a long distance of 20 minutes walk away from the hotel, but because we have three kids and had to carry all the skiers we had to go twice up and down which (I kid you not!) took 1,5 Hours. Crystal Ski refused to help us in any way (maybe a trolley service?), the girls just shrugged their shoulders as in “your problem, not ours”. I would suggest to instead book the ski lessons with the ski school next to the hotel which is up the flight of stairs (see pictures) and then a few minutes walk in the snow, so much more convenient. Their class sizes are also much smaller than the Crystal Ski school which is much nicer! It would be nice if the hotel could invest in a lift for the 4 flights of stairs, that would make the slope experience of this hotel so much more convenient! There is a nice and spacious kids’ club/ nursery where you can sign up the kids at and the staff Felicia and Christof were very so lovely with our little one. I had to use the laundry service of the hotel once and it was very reliable. I gave in the clothes at 5pm and asked to have them back at 9am the next morning and they arrived on the dot in my room. Edit: There is also a game room and a big paddle court which annoyingly they didn’t allow us to play with our kids :-( that would have been a lovely activity to do with them after the slopes close at 5. Also, sadly they won’t let us use the spa/ swimming pool after 5 with kids which is annoying because we only come back at 5pm from the slopes so the afternoons can be very boring here with kids and a lot of hanging around until dinner time. I suggest the hotel makes kids club/ paddle court/ swimming pool accessible to families with kids in the afternoon to avoid the boring void between closing of the slopes and dinner time.

An average hotel. Receptionists were rude. Swimming pool costs extra with the opening times not really working post the slopes if you have children under 12. Buffet didn’t change much with the breakfast options not changing at all! I wouldn’t stay there again. Much nicer options available.

I suggest not to book the ski bundle with Crystal Ski as their ski school is a long distance of 20 minutes walk away from the hotel, but because we have three kids and had to carry all the skiers we had to go twice up and down which (I kid you not!) took 1,5 Hours. Crystal Ski refused to help us in any way (maybe a trolley service?), the girls just shrugged their shoulders as in “your problem, not ours”. I would suggest to instead book the ski lessons with the ski school next to the hotel which is up the flight of stairs (see pictures) and then a few minutes walk in the snow, so much more convenient. Their class sizes are also much smaller than the Crystal Ski school which is much nicer! It would be nice if the hotel could invest in a lift for the 4 flights of stairs, that would make the slope experience of this hotel so much more convenient! We were promised a refund within two days by Crystal Ski staff if we would REBOOK and REPAY for the whole ski bundle minus the ski lessons to for the cancelled lessons, which we did. So now we are owed a refund of £1500 but we haven’t heard back from Crystal Ski even after 1 month of holiday. Emails and calls stay unanswered.