Grand Hotel Pomorie

I have been visiting this place since 2012. Main reason - wonderful salt and mud procedures. From compliments - friendly staff in procedures rooms and wonderful Turkish coffee. Thanks to them, I put 2 stars. I closed my eyes for many years for continuously deteriorating level of hotel infrastructure and not always friendly service. But now I feel obliged to call for action to the hotel owners. Otherwise the destiny of the hotel will be the same as the neighbouring soviet time built sanatorium which kept the same infrastructure for decades. Hotel ambitiously keeps 5 star on its name. Also all lobby is packed with certificates and awards for the hotel. I counted 34... just recollect my stays in many excellent hotels all over the world. The ambition of management was... to provide quality and customers' satisfaction rather than boasting certificates. I concluded that "5 stars" is a pure marketing step and simply part of the hotel name, as the service and infrastructure contrast shockingly similar to the effect of hot sauna followed by cold pool afterwards. Now, let's review the facts about Pomorie Grand Hotel. At the entrance there is a beautiful poster listing the services offered by hotel. See the picture. They do claim they provide them all! Laundry - not available. Period. Was also not available during last stays. Safe - there were no batteries in my and my friend's rooms. Instead of putting in new accumulators, the personnel issued my friend and me the keys with keychain and suggested to carry it with us during the stay. Mini golf area- available on the roof. See the picture. Not maintained for years. Same for the terrace, see the picture. Salty swimming pool - the ledder was broken. Instead of fixing it immediately - the staff just blocked it and let people use second access. One of the reviewers noticed not all letters were illuminated at night. This year other ones are not on. Sky bar - not available. Attention to details - see the clocks on the wall of the reception. Different time zones indeed 😀 Quality of carpet, walls, tiles, ceiling have been already described by other reviewers. Dear owners and management - the hotel is located next to the curing water and mud, please make it corresponding to the desired quality standards! I expect the cash flow coming from loyal customers for years allow to reconstruct and maintain the hotel many times. Looking forward for actions and major improvements, rather than putting time in answering to each customer' feedback.

DO NOT BOOK THIS HOTEL! It’s an absolute rip off! It’s dated, dirty, everything is broken and staff are rude and unhelpful. Phones are not working, air conditioning only in the bedrooms and barely works, shower’s coming off the wall, door handles are falling off, the swimming pool was probably not cleaned for months, carpets are ripped, rooms smell of smoke - we had to ask to change rooms as clearly someone had smoked in the room. Guests must pay for parking even though the car park is part of the hotel. Shops inside of the hotel open whenever they please - opening times say one things, actually opening times not even close! This hotel is trying to market themselves as a 5 star hotel. Whomever gave this place 5 stars must have been inebriated when this rating was given. Either that or the rating was done 20 years ago and no one has ever looked at the hotel since. This dump unfortunately charges high rates too! It’s not a cheap place. 700 euros for 4 nights is not cheap. Booking.com were also advertising this absolute dump as a good hotel! It’s ruined our short break and I am inclined to abandon booking.com as well, because of this! Do not waste your money. It’s an absolute disgrace of a hotel near a beautiful beach.

PROS: • Prime Location: The beach is directly across from the hotel, offering easy access. • Room Views: Most rooms face the sea, providing stunning view. CONS: After spending nearly a week at this hotel, I can confidently say it falls far short of its five-star rating, as other reviewers have noted. • Rude Reception Staff: On arrival, the receptionists were extremely rude and bluntly put mean. We arrived a few hours early, not expecting to check-in but hoping to use a parking space while waiting. To our surprise, the hotel had changed its policy, and free parking was no longer available—a detail omitted from both the hotel’s website and the reminder email sent days before arrival. The excuse for charging for parking was flimsy—they claimed no responsibility for vehicle damage. Additionally, losing the parking receipt incurs a 100 BGN fee. The receptionist offered no guidance on alternative parking options, brusquely stating they weren’t responsible for other parking lots. To address the marketing manager’s generic response to similar complaints: the hotel’s parking lot has a ramp, preventing direct access. • Outdated PMS: The hotel’s PMS is archaic. If you make an error or forget to include something in your reservation, the front desk cannot update it. This caused significant inconvenience, as my family had to dine separately because only one of us was initially booked for the restaurant. Prepaying for all dinners was not allowed, and adding the buffet later cost three times more. Despite that, we had dinner together one evening. I had asked the hostess to add the charge to my room. During dinner we ordered couple of drinks for which I had prepared to pay cash. I requested to pay cash for the drinks only but the server—visibly frustrated—presented a cash bill that included the buffet and drinks, dismissing my attempt to clarify. • Unwelcoming Staff: The dining room staff, including servers and cooks, appeared miserable and unapproachable. The dining area itself was poorly maintained, with large bumps in the carpet causing guests to trip frequently. Random table pieces were stored near dining tables, creating a cluttered and unprofessional atmosphere. • Subpar Rooms: My room was far from three-star quality, let alone five-star. The bathroom, once elegant, now had mold above the sink, a loose broken tile, and a cheap, outdated showerhead. The bathtub and shower cabin were clogged, and the floor was dangerously slippery, especially with the provided slippers. Towels were thin, worn, and frayed.
The room’s carpet was stained, with one still-wet spot upon arrival, holes, and frayed edges. Wallpaper was peeling and discolored. While the bed was comfortable, the sheets had holes. The TV was barely functional, with only volume and channel buttons working. The chairs, once attractive, were torn in multiple places.
The balcony, offering a stunning Black Sea view, was invaded by spiders and spider webs. The chairs were faded, creaky, and covered in webs as well, and the floor was filthy and slippery. The metal railing was loose, and the mosquito screen door was torn, allowing insects to enter, resulting in multiple bites over several nights. • Poor Checkout: After spending approximately $3,000 at this so-called luxury hotel, all we received upon checkout was a curt “thanks.” The front desk staff’s attitude suggested we were a burden, not valued guests. There is no excuse for their disrespectful treatment of my family and me. This hotel is an absolute travesty masquerading as a five-star property, and I will never return to it under any circumstances. Having been robbed of $3,000 for an utterly deplorable experience, I can assure you it doesn’t deserve a shred of praise, let alone a single star. Spare yourself the regret—don’t squander a dime on this sham of an establishment. Countless other hotels deliver genuine hospitality and treat guests with the dignity they deserve, unlike this pitiful excuse for luxury