Grand Hotel Portoroz 4 superior Terme & Wellness LifeClass

Great location, exceptionally attentive staff, delicious food, astonishing terme and sea spa and kids friendly! Well done, truly a Grand experience!

The Hotel was really nice, the rooms were clean, and big, the location was spot on, but our room was facing the other hotel, and there was a putrid smell on the balcony. Breakfast was good, but there could have been a bigger selection. the staff was really nice, and helpful, the facilities are really good, the pools are pretty good, but they have salt water, the beach in front of the hotel is quite nice. My sister's ring went missing during our stay.

We have been to the Grand Hotel multiple times, and each year the food has become worse and the staff has become more frustrated. The hotel mainly attracts bus tourists who stay for two nights or a bit longer. Accordingly the hotel management runs the business. Four star superior is more marketing than anything else. The buffet is large but it is difficult to find anything of decent quality with the exception of the pasta, which is always good. The hotel management cuts corners which a 4* superior hotel cannot afford to cut. Likewise the hotel does not reply to critique. Apart from the questionable food quality, the nights are ridiculously loud. Either there is loud music until late at night from the hotel itself, or from one of the close by bars. Even with closed windows the nights are still very loud. What is decidedly positive is the thermal spa access. Also the gym is well equipped, though with partly very worn out equipment. Lifeclass owns most of the Portoroz hotels, which is why they think they can get away with this. The staff knows this, yet there is not much they can do. It is a management problem. If you only stay for two nights, you will be fine. If you plan on staying longer, this may not be the place for you. The hotel has great potential, loyal staff but the current administration is maximising profits at the expense of quality. We would love to come back. However, not at the moment that there is not the slightest improvement in sight. After spending five figures over the last couple of stays, we decided to look elsewhere and have not regretted it. The issues this hotel chain has become more apparent when you see what else is available for that kind of money.