Grand Hotel Quisisana

My preferred place to stay when in Capri. Love the design and the centrality. Drinks in the evening are great too. Gym is pretty nice and the poolside is great and well serviced.

Let’s not be ridiculous – this hotel is nowhere near the standard of other Leading Hotels of the World!!! I had issues particularly with the ladies at reservations, who were frankly rude and unprofessional. I repeatedly asked to speak with the manager, Mr Antonio D’Alisa, but never received a response despite several follow-ups. Is this really how a returning guest should be treated? Or the level of service one expects from a five-star hotel? The style is dated – even slightly tacky – and they simply do not deserve to be part of such a prestigious hotel programme. So if you’re used to top standards, avoid! I will also be sharing this feedback with Leading Hotels of the World directly. In line with the most basic principles of top-level hospitality, not being given the opportunity to speak with the manager is entirely unacceptable

Terrible experience with the reservations team. I asked multiple times to speak with the manager Antonio D’Alisa, but was never allowed. They refused also to share his email address. As a returning customer who has also organised a business event with over 250 guests at the property, this is both unacceptable and unbelievable. It’s hard to believe they are members of The Leading Hotels of the World — I have never experienced such terrible service at any other hotel in the group.