Grand Hotel Santa Lucia

We enjoyed our stay at this hotel. Our room was beautiful. Not much of the staff speaks English so just be aware. I gave a 4 star because I highly suggest you DO NOT book transportation to the airport from this hotel. The website said complimentary but it’s not complimentary (free). They charged 120 euros for a 12 minute drive. We were told the drive was 30 minutes (which is still a lot and we should have checked it ourselves).

I have had a very pleasant stay at Hotel Santa Lucia. The location is excellent, right by the waterfront, with beautiful views and easy access to many of Naples’ main attractions. The staff was friendly, welcoming, and always willing to help, which made the experience even better. The overall atmosphere of the hotel was elegant and relaxed. I would definitely recommend it to anyone looking for a well-located and comfortable place to stay in Naples.

When we booked this trip, 9 months ago, we asked for a balcony room, even asking about smoking cigars on the balcony. We arrived this week to the front desk clerk fighting with some ladies in the desk office. After the fighting stopped he came out to help us. We were then assigned a room that looked at the center of the hotel. It was dark and very depressing. I went down to ask for a balcony, so I could enjoy cigars, drink wine and see the view. We were upgraded for 250 Euros (around CAD$400 extra for one night) Arriving at this room we found that the balcony was about 12" deep. I ended up sitting on the ground, just outside the door, crammed on the balcony. We stayed in three hotels in our 10 days in Italy, this was the only one that not only disappointed us, but greatly disappointed us. In addition, we asked the gentleman to please order a taxi to pick us up the next morning at 6:30am, as we had to make a flight. He told us to go to our room and come back after 6:00pm/7:00pm to make the request. I'm guessing that this is because that's when the next shift came on. We stay in 4 & 5 star hotels all of the time. Requests, such as this, are simple and always handled immediately (anywhere else they would have offered to leave a note for the next shift) My one big compliment was to the nice man who helped us with our bags and showed us to our room. He was so pleasant and smiled the whole time.