Grand Hotel Wagner

This is truly a remarkable hotel and you will agree once you’ve read through my comment. And yes, I too never comment unless it’s extremely good/bad. First, the interiors of this hotel are way better than the photos. I initially thought the photos were tacky for my taste but when I arrived, the high ceilings and ornate decor were classically beautiful and everything was immaculately clean. I stayed for 5 nights and my room was cleaned daily and I had breakfast there every morning as well. The daily water and chocolates were a nice touch. Fluffier pillows would have been great but I still had some good sleeps. Overall, the value is honestly amazing for the price. The real spark to this hotel though, is the stellar service of the staff. The receptionists knew my face and room number from day 1. My luggage was delayed and the staff was quick to coordinate with the airport and notify me of any updates. However, their service went beyond when I dropped my earring in the bathroom and somehow, it slipped in a crack between the wall and floor. A series of events pushed it further down and I was depressed thinking it was lost forever in a bathroom wall in Sicily… Roberto, the receptionist, promised to do their best the next morning with staff to help. I wasn’t enthusiastic. The next day, staff came - Lia and Nicola - and they indeed did their best. They tore down the wall and dug out my earring! I was so shocked and so impressed that the hotel was willing to go the extra mile for it. My boyfriend even said “I don’t think even the Ritz would do that!” 😆 I am very grateful and I will NEVER EVER doubt Sicilians again!!! 🥹 Before I left, I even met the hotel manager who knew about the situation and checked on me. Thank you again Roberto, Lia, Nicola, and other staff I didn’t get names of but were so helpful and welcoming during my stay - from receptionists to waiters in the breakfast room and cleaners. In short, this hotel is everything other 5-star reviews say AND MORE. Among the many places I have stayed at in my travels, this is one of the few I am enthusiastic about recommending and staying at again!! ❤️

The absolute best location if you’re staying in Palermo. You are literally in the heart of paradise. Let me begin by saying that the staff goes above and beyond to make you feel welcome. The Hotel is very elegant, super clean and you will be treated like royalty. . You will not regret booking this hotel.

I am very glad I stayed at this hotel. It is centrally located and a short walk to the major tourist sites. The hotel also has a lot of character, with charming decor in rooms that are clean and comfortable. Most importantly, the hotel employees are kind and they all really aim to please. They gave us good restaurant recommendations and anticipated our needs. For example, when we mentioned our room was a bit warm one night, they brought us a fan, and the bartender remembered our drink order from the night before. Will definitely stay here again next time I am in Palermo!