Grand Hyatt Hangzhou

So I heard that this GH is actually a Hyatt and only changed its name because it's so popular, thanks to its great location. After staying here for 2.5 weeks, I can confidently say it definitely lives up to the name of GH. The team at the concierge is truly world-class – they remembered my name, and on the last morning of my stay, they even proactively served me red tea, which I had every time during breakfast. I really appreciated that they noticed this. In addition, the club lounge has a pretty good selection of food, the amenities in the room were very well maintained, and the cleaning staff made my room look as good as new every day – they even tidied up my power cables every time I messed them up. I really felt at home here. I’ll definitely be coming back next time I travel in China.

Awesome location, walking distance to all key spots. We had great experience with caring services and advices from Rona the front office manager.

Pleasant rooms with decent to good service. I had a lovely view of the west lake from the 8th floor and enjoyed the gym on the second floor as well. The gym is a bit small but has everything you need to get a full workout Only negative experience that occurred was my room not being ready upon check in. I requested early check in but the room was still being cleaned. I wasn’t able to get my room until about 5PM which is 2 hours past regular check in time Location is top tier as you can browse the street stalls right outside and you’re conveniently located right next to a shopping district with plenty of restaurants and bars within walking distance. Breakfast food was very diverse but I felt the food wasn’t very noteworthy. Lounges were great and the folks there were very pleasant. I enjoyed their small selection of beers, wines, finger foods, and tea. The space itself is a bit small so during peak hours it can get busy Overall a very enjoyable stay minus the late checking experience.