Grand Hyatt Kuala Lumpur

I had a wonderful experience at this hotel. From the moment I arrived, the staff were friendly, helpful, and professional. The room was clean, comfortable, and well-equipped with everything I needed for a relaxing stay. The location is perfect – close to local attractions, restaurants, and public transportation. I also appreciated the little touches like complimentary water, toiletries, and a very comfortable bed. Breakfast was delicious with a good variety of options. The overall ambiance of the hotel was peaceful and welcoming. I truly enjoyed my stay and would definitely return. Highly recommended!

We usually stay at the Mandarin Oriental when in KL but thought we'd give the Hyatt a go for a change. Unfortunately our 3 day stay didn't start well. First issue was the odd 2 stage lift system ... you take a lift to reception on the 39th floor, check-in and then descend via a second lift to your room on the 17th to 39th floors. Result, occasional mayhem in the first lift lobby, reception area and second lift lobby when busy. Big luggage and storage is handled by the concierge on the ground floor which looked chaotic. In view of this and because we had small bags we decided to bring them up with us to the 39th floor. The second issue was our room was still being cleaned at 4pm on check-in. Apparently this happens fairly often so we made a gentle fuss and were upgraded. From then on, the stay improved. The room was spacious and comfortable and the facilities like the pool and restaurants were very good. The included breakfast buffet was excellent with a full range of local, Asian and western items. The service however fell short of 5 star standards at times, being disorganised and even chaotic. On this score they could to take a leaf out of the Mandarin's book. On reflection there are better choices to be had in 5 star hotels in KL, so although we enjoyed our stay we won't be returning.

I enjoyed staying at this hotel. The service was excellent and the breakfast buffet was amazing. I stayed at the King room with park view for 3 nights. The room was very spacious and very clean and beautiful. I wanted to give 5 stars but the pillows and bed mattress qualities were not good. I couldn't sleep very well for 3 nights. That's the only problem otherwise everything was perfect.