Grand Hyatt Tampa Bay

This was a very good hotel experience. My family and I spent a week here and it was very nice. Miss Jane was our server for almost all our days when dining in to breakfast. She was very lovely and made the experience all the more enjoyable. She was very attentive and kind. Jane would always go the extra mile and we will always appreciate that. I hope she gets the recognition she deserves!

We visited 27 venues in 5 days across Florida - this was the first one we saw and it was love at first sight. That is, 26 other venues did not compare for what Grand Hyatt Tampa Bay could offer in terms of quality AND value. Katie is incredible - she's the nicest, most understanding salesperson ever. She was a true rock during our entire planning process. She responds very quickly, is super available, and gets things done. She helped us find creative ways to stay within our budget as well and delivered over the top during our wedding weekend! We had a multi day, multi event blended faith wedding and she and the Grand Hyatt team delivered above and beyond. Hotel is excellent for out of town guests and right next to the airport and beach. Rooms were the cleanest and nicest of all the venues we visited. 10/10 HIGHLY RECOMMEND.

I was only happy with people working there. Very nice and attentive. But otherwise hotel is nice at first look, until you enter your room. Everything old, moldy and falling apart. Phone was not working and service guy was not able to fix it. Old shower and bath. Ice maker in the corridor are as laud as airplanes outside in the airport. Aitconditioner in the room is noisy and producing humid air. Humidity in the corridors. And i can easily mention ten other things which require improvement. To be honest, I would give this hotel 4, but not 1 star. Just want to draw attention for anyone who cares about Hyatt brand. Not at the expected level... not match for its price...