Grand Keisha Yogyakarta

Located at a strategic point in Yogyakarta. Had a 3d2n stay, which was a satisfying experience thanks to their top-notch service (no wonder they have been rated highly by other guests too). I was given 2 connected rooms (as per my request) which were maintained clean and everything there worked perfectly. Their staff were friendly and helpful–I once ordered something over the phone and they served in no time (please keep up the good work!). Booked via their websites and got free small gelato for 2 persons per room (and per day). Their breakfast menu was not various–dominated by local cuisine only–but tasted decent. May stay here again the next time I visit Yogyakarta.

It's not the first time I chose Grand Keisha as my place to stay in Yogyakarta, but this time it's truly special. Starting with the Sales Team (represented by Endra). My current 8-day trip was a sudden, unplanned one. I contacted the hotel reservation only a day before I arrived, and they responded very promptly— giving me a very affordable offer for a long 1-week stay. Now about the Restaurant Team. During breakfast, my routine is to simply get 2 poached eggs. But there were such a variety of food options (especially local food, which I like) every day that I ended up always getting myself a full meal. And yes, all of their buffet dishes are that good. So I never get bored for the whole 8 days. And then, one really nice thing I noticed was how the Restaurant Team members were always on standby— they cleaned up our dirty plates quickly so our table looked clean most of the time, and cleaned up any spilled food in the buffet line almost right away. Plus, I got complimentary oxtail soup for my last day. Not to mention, the restaurant hostess (Ms. Luluk) greeted me by name, in such friendly way! The security team's teamwork has also amazed me. Every single one of them were very alert and responsive, and how they communicated effectively to find every single guest (since entering the front gate) their own parking space was impressive. It's always crowded at night but I never had to spend time looking. I could just enter the gate and ask where should I park my car, and a security guard would lead us to the nearest spot and also help us park. Tim Public Relation, Front Office, and House Keeping. One time during breakfast, a PR team member reached out to my table and asked about any suggestions or feedbacks about my stay at Grand Keisha. At that moment, I complained about my shower being in very low pressure. The PR member said maintenance will visit my room within few hours, and right on time they did. The Engineering and House Keeping Team both came, fixed the pressure to what I wanted, all in under 15 mins (with me in the room too)! Overall, there's much to appreciate. To Mrs. Laras (representing the PR and Front Office Department), thank you very much for the complimentary afternoon tea (it's very delicious, and pretty). Every attention given by this hotel for my family has left such a kind impression on my heart, and especially with this next case. A day before checking out, my husband's glasses fell down the rainfall drain. I asked for help and a few security guards came immediately (one of them Mr. Laswi, another is a man but I didn't catch his name) along with Front Office Manager Ms. Sonia. They opened the drain, but the water was too deep for anyone to reach by hands. Eventually the Engineering Team came too (Mr. Punto, Mr. Bambang, Mr. Endra, Mr. Deddy, and Mr. Pras) and with their help, the glasses was finally retrieved. I'm so grateful for the thoughtfulness, and their teamwork deserves a lot of praise. Personally, I think a hotel that a customer will always miss is a hotel with great service— one that listens and quickly acts, and one that always gives the best experience no matter how detail. Grand Keisha fulfills all that with sincerity. Once again, thank you for a very enjoyable 8-day stay. I will hope to return again soon.

Grand Keisha was great. Food was basic, but had popcorn and frozen yogurt, loved it! Swimming pool was great. I ordered the queen room which was 500k. Worth it. The bed was really big. Like, big. Room was also wide. Bathroom was really big. The lobby was also great. This is a great hotel! Best to visit. Overall, 5/5