Grand Mercure Shanghai Century Park

I dont know where to start. Mr Zhou, Belgian Speaker gentleman granted best room, very thankful ! Accor Loyalty Paid off for once. Mr Jacky head Barman and his Best Employee Mr Alex Wang take best care of the stay at the beautiful lounge. Way above the drink offer of Pullman Jingian in my view. I will definitively come back! THANK YOU make ACCOR shine!

**"The hotel itself was excellent—clean, quiet, and very comfortable. However, I had a horrible experience with the massage service. The hotel advertised one price, but when the masseuse arrived, they refused to honor it and demanded extra payment, which I did not agree to. The so-called '1-hour massage' lasted only 50 minutes, was rude, unprofessional, and far below standard—especially for the high price. I believe the masseuse had experience, but the service was terrible. I felt completely scammed, like I wasted my money. In the end, I had to pay just to get rid of them, and the masseuse was also very difficult to communicate with."**

Honestly, this place is a dump. I don't know how it has a 4.2 on google or is priced at nearly $150 USD/night. The lobby is fine, but then as soon as you get into the halls, you can see the disrepair. Smelly, thrashed, stained, old, filthy carpets. It doesn't even seem like they bother to vacuum this entire hotel. We first got checked into a room that reeked of cigarette smoke (this is listed as a smoke free hotel, which is why we booked here!). The door to our room was literally falling off its hinges. We asked to move. The new room was marginally better, but still smelly and dirty. Someone also clearly smoked in the room, but luckily it aired out after a couple of days. The biggest issue for us was that the privacy screen for the bathroom was broken and wouldn't roll down, so literally zero privacy when using the bathroom! We didn't want to be a pain for the young staff and keep moving (to potentially worse) rooms though, so we sucked it up. Also they never acknowledged our gold status with accor or granted us the benefits of it. My reservation info has also magically disappeared after our stay in the accor system, even with the confirmation number. Points and status days not awarded during the stated window. I can't even access my receipt for my stay. (Accor group hotels have been such a disappointment for us though, I don't think we'll be staying at one again anyways.) The pros? Convenient access to the convention center, convenience stores, and thumb plaza. Bed comfort ok. I felt safe here (other than my health). It was also quiet at night, so I will give it that much.