Grand National 18

I recently stayed at this hotel for 10 days, and I must say, it was an absolutely wonderful experience. The staff were incredibly welcoming, friendly, and always ready to assist with a smile. The service throughout my stay was exceptional, and the cleanliness of the entire hotel was truly impressive. Everything was well-maintained and spotless, which made my stay even more comfortable. I genuinely enjoyed every moment here and would love to stay at this hotel again in the future. Highly recommended!

My stay at this hotel was truly exceptional, thanks to the amazing staff. Each and every team member was polite, professional, and always ready to help with a smile. They made me feel welcome and cared for throughout my visit. Their warm hospitality, attention to detail, and positive attitude truly set this hotel apart. Special thanks to the staff for making my experience so memorable. Highly recommended!!

We recently completed an 11-day stay at your hotel, and overall, we were pleased with the quality of services and hospitality provided. The staff was courteous, and our experience had been positive throughout. However, I feel it is important to bring to your attention a matter that left us disappointed on our final day. We had a late flight and, accordingly, requested a late check-out a day prior. We were assured that it would be possible for a small additional fee, and the timing and charges were clearly discussed and acknowledged at the reception. Unfortunately, on the morning of our departure, we were informed that the previous agreement would not be honored, and we were suddenly asked to pay the full day’s charge. This last-minute change was both unexpected and unfair. What was particularly disappointing was the disregard for the prior commitment made by your team. If we had been told upfront that full-day charges applied, we would have accepted that without issue — but to revise the terms on the day of departure left us feeling misled. This kind of inconsistency damages the trust that guests place in your establishment. It’s not just about the amount — it’s about the principle of honoring one's word. Unfortunately, I have observed this pattern in Indore, where foreign guests or travelers are at times unfairly overcharged by hotels and transport providers. I sincerely hope this was not a case of that nature. I trust you will take this feedback seriously and ensure better consistency in communication and guest service policies in the future. Clear and fair dealings are the foundation of long-term customer trust.