Grand Park City Hall

We had such a wonderful stay at Grand Park City Hall! The room was spacious, clean, and perfect for a family getaway. Service was warm and thoughtful, they even surprised my daughter with a birthday setup that made her day extra special. The location is super convenient (near City Hall MRT and shopping malls!), and we loved the Crystal Club perks like afternoon tea and evening bites. Highly recommend for families looking for comfort and a touch of luxury in the heart of the city! ✨

The hotel is in a central location and as a tourist, it was a easy getting in and out from. I also liked that the rooms were spacious, clean and tastefully decorated, although I found the pillows to be somewhat peculiar shaped and firm. Had to request for softer ones. The check in and service needs much improvement. The reception desk were not friendly nor welcoming and it took us 40mins to check in - it was also hot, no proper queue system and very disorganized.

We booked a one-night stay as a couple, but upon check-in, we were informed that our room had been changed to a larger “family room.” While it sounded like an upgrade, we soon learned it was actually a shared suite, separated from another room only by a connecting door. We were told not to worry, as the adjoining room was unoccupied. That changed at 5 a.m., when a family of five checked into the other side of the suite, waking us with loud shouting and noise. The door between the rooms offered almost no sound insulation. After an hour of this (by 6 a.m.), I had to knock on their door myself to ask them to quiet down—something I’ve never had to do in any hotel before. When we brought this up with the staff, they were dismissive and made us feel like we were overreacting, even though the other family had apparently booked both rooms. The handling of the situation was incredibly unprofessional, especially for a hotel that claims to be five-star. Breakfast was chaotic, with disorganized service and unfriendly staff. We also asked if we could take a quick shower after checking out (before our flight), but were left waiting for over 40 minutes with no update, and eventually gave up and showered at the airport. To make things worse, the room’s lighting controls were confusing and poorly designed—we couldn’t manage to turn all the lights off at night. It seems we’re not alone, as other reviews mention the same issue. Overall, this was a very disappointing experience. For a hotel that markets itself as five-star, the service and comfort fell far short. I would not recommend staying here