Grand Park Royal Cozumel All Inclusive

Grand Park Royal Cozumel All Inclusive Resort We just came back from a four day vacation at this resort. Our breakfast waitstaff, Mariana, was excellent. She was helpful, attentive, and by the second day, anticipated some of our likes. We also wanted to give a shout out to Aldo. He was always friendly, helpful and a wealth of information about both the hotel and activities around the island. The beaches were clean and well maintained. We loved snorkeling off the shoreline and were amazed by the variety of beautiful fish so close. The pools were also well maintained, and the room was clean and comfortable. The only suggested improvements would be some maintenance on some areas as well as quality of food offered.

This was my first time both doing an all inclusive and traveling to Cozumel. All I can say is that my experience here was top notch! The views are wonderful, the excursions were so much fun and my guy, Miguel, was the absolute best part of the experience! He was always so friendly and greeted us with a smile everyday! He made sure our excursions were booked and we were safely taken care of throughout our time away from the resort! All of the food was wonderful, but my favorite restaurant was the Mexican one. Eddy and Olga were wonderful servers! I highly recommend this resort.

We travel to Cozumel several times a year and this was our first stay at this resort. Upon arrival, the place is breathtakingly beautiful! Aldo was great and helped us get settled in. AC in the room was nice - not super cold (71), but felt comfortable. There’s not always hot water (which is normal around dinner rushes) - but plenty hot when it’s not peak hour. Our only concern was that the resort is geared towards locals and we found that some (not all) of the staff was very rude to the few Americans there with us. I had a few request from room service (a coffee pod) and she hung up on us after saying some not so friendly things. The entertainment staff kept telling us they didn’t have any open participation spots for our children, but would immediately include Spanish speaking children. It’s just the first time I’ve ever felt uncomfortable and unwanted at a resort. I’m sure it has everything to do with recent political events - but I didn’t let it ruin the trip for us. The food was just okay - no fresh guacamole or local cuisine. The food was burnt or stale - unless you went with whatever they were making on the grill. Excellent omelet bar! Overall, I would say that the resort is more for the locals - who were super nice (minus the few staff). There were several pools - all with gorgeous views! The one pool did have a light broken with wires hanging out for the duration of our stay. The “tropical pool” has a nice lazy river, but you’re in among the trees, so expect the water to be filled with leaves. Which wasn’t a problem, just an observation. If you’re looking for a budget trip and you’re willing to forgo good food and service, then it’s great! If you’re wanting a quiet trip, good food, great staff - it may not be the place for you. Definitely recommend learning Spanish - they don’t speak a lot of English to the guest. But again, it’s their country and I don’t mind adapting to and respecting that. I give it a 3 out of 5 😊