Grand Prince Hotel Osaka Bay

Staff are friendly and accommodating. 20 min taxi drive to Dotonbori, Osaka Castle, and more tourist attractions. Free shuttle bus to train station is provided. No tattoos are allowed inside their Sauna as per customs. Indoor pool is great (take a swimming cap with you). The gym is spacious and has a lot of equipment as well as a separate stretching room. Walking distance to a 7 eleven. They take credit cards and Ali Pay, but no online mobile payments (Apple Pay). There is a money exchange machine in reception if you need a bit of cash for markets.

Disappointing Experience – Wouldn’t Recommend for Tourists Our stay at this hotel didn’t meet expectations. While the room itself was spacious and the Club Lounge offered a pleasant experience, several aspects left us genuinely disappointed: • Service felt very average overall. • Unexpected charges: Guests are required to pay to access the swimming pool and even for drinking water — a first in our travel experience. • In-room dining service was frustrating, with staff struggling to understand basic English, which made placing orders difficult. • Location is far from the city center, making it inconvenient for tourists wanting to explore the sights. This hotel may suit certain travelers, but we’d rate it a solid 3 stars. If you’re visiting as a tourist, we strongly recommend choosing accommodation closer to downtown.

I eco some of the review sentiments on here. Overall the rooms and general service was good - but wouldn’t recommend staying here based on previous experiences staying in other places in Osaka. The rooftop pool was the most disappointing. And needs review. In the height of summer it’s minimum 30deg and guests have to pay an exorbitant amount to use it - for very poor service and limited language skills for international customers. The allocated session I booked to use the pool, there were other guests at the same time that were told that the “entry fee” was inclusive of food and drinks only to find you get a bill at the end because the staff didn’t understand how to communicate with non-Japanese speaking guests. It felt like the most junior staff were based at the pool. They were lovely and tried hard to accommodate but the manager was terrible. We all left disappointed with the lack of accountability by hotel for the communication error. Based on what you can get cost wise and closer to the attractions in Osaka (and given guests have to pay to use the hotel pool) I wouldn’t recommend staying here. My recommendation to the hotel is either continue to charge the same amount for the pool but make it all inclusive for hotel guests, or make entry free (maybe reduce free entry to guests staying over 3days?) - but encourage bookings to secure a spot?