Grand Sunset Princess All Inclusive

We had a morning group tennis beginners class with Jose Alfredo Alvarez that was great. It was our first time, and he did a great job teaching us all the basics with patience. It was so much fun and he is an really good teacher. He started on time and let everyone have the equal amount of time from teaching us basics to playing full games.

I chose this "5 star" resort due to the ratings on itravel.com - which was through Sunwing/Westjet. I was taking my teenage son and this resort appealed to me because it had an multi-purpose indoor court for basketball. Upon arrival at the Princess property, I was told that Grand Sunset Princess was closed for renovations and that we will be staying on the Riviera side - if I had known, I wouldn't have booked this resort. I wasn't completely disappointed though as Riviera is still a big property - they have shuttles that take you from the lobby and throughout the resort which was very convenient with the heat and humidity. They just didn't have the indoor basketball court or an indoor pool as the resort I thought I was going to. They had a multipurpose outdoor court but there was no basketball around to play which was another disappointment. The food was also very disappointing. They have 5 restaurants: a steakhouse, French, Italian, Mexican and Thai that you can book dinner reservations for through the concierge or a QR code. We tried all of them and although the staff were super friendly, the food was all disappointing. We liked the Italian restaurant best of all of them. They also had a buffet, snack bar and sports bar that you can get food at but I expected much better taste and quality at a "5 star" resort, especially in Mexico as I love Mexican food and just had high expectations. Many times we had breakfast at the buffet and the food was overcooked, dry and hard af. What I was impressed about was that the property is immaculate and very well maintained. It was also very nice to see wildlife on the property which don't bother you at all but I did see a stray cat that looked like it was sick and losing hair which was sad to see. I was disappointed that there wasn't poolside entertainment but the dance shows they had nightly at 8pm were great and we looked forward to going each night. They offer a shuttle service to Playa Del Carmen for 85 pesos or $5 USD which was a great deal. They have convenient dropoff and pickup times and drop you at the strip on 5th Avenue. It was my first time in Playa and it wasn't great as you couldn't go to the beach as there's a ton of seaweed and it smells. However they don't harass you AS much to "come to their shop" as they do in Isla Mujeres. Make sure to exchange money ahead of time as they have an ATM on site that charges a fee of $10 usd and make sure to bring money to tip the staff. Overall, the entire staff was super friendly, the grounds are immaculate, the pools are nice and the dance shows were entertaining. But if food is important to you, I don't recommend coming here. I also didn't appreciate that I booked a specific resort then told that it was closed for renovations.

incredibly frustrated with my experience at this resort. I was promised a refund after checking out early, but despite multiple follow-ups, I never received it. What’s worse is that every time I contacted them, I was ignored and not responded to. It’s extremely disappointing to be told one thing and have the resort go back on their word. I planned my trip in good faith, they agreed to a refund, so why not follow through? This kind of behavior feels dishonest and unprofessional. I expected better from a resort that claims to offer high-end service. Sadly, it seems they’re more interested in keeping your money than keeping their promises. I won’t be staying here again and strongly caution others to get everything in writing — or better yet, book somewhere with integrity. edit: I contacted the resort regarding a follow-up matter they had responded to once(on this review only), but I haven’t heard anything since. I’ve reached out multiple times with no reply.