Grand Swiss Belhotel Darmo
Surabaya · Indonesia · 21 Jl. Bintoro
About Grand Swiss Belhotel Darmo — Luxury Boutique Hotel in Surabaya
Grand Swiss Belhotel Darmo is an exceptional 4-star hotel in Surabaya, Indonesia. Guests enjoy a distinctive experience combining world-class facilities including bar, concierge, gym, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.9 / 5
The hotel is amazing. The price is quite cheap. The lobby is big and comfortable. all the staff are very friendly. We lost our card to enter the room, but the receptionist was very kind and very helpful. The room is really cool. Nice pool. For food there are many variants, soto, rawon with lots of meat, salad, yogurt, fish, chicken. very complete. The bread is also delicious. Next time I will stay at this hotel again. My family really likes staying at this hotel.
This place was very comfortable and the staff were extremely nice. The rooms are big and the shower is great. Security was friendly and very ready to assist. In short, you will feel welcome here. The gym has a great view, and while small, you can do your basic weight exercises and treadmill walk. An issue I had was that some of the towels and pillowcases had noticeable black or yellow stains on them, and no changes were made over the 4 nights I stayed. This is true of the towels offered at the gym, and can be worse as I saw some with black fragments sticking to them. This is quite a big misstep for basic standards by a hotel of this reputation, so I do hope this aspect of cleanliness is improved on. It ruins an otherwise great experience at this hotel.
First of all, I don’t understand why they have so many five-star reviews! This is the worst experience I’ve had at any of their chain hotels. The facilities are fairly comprehensive, but the dining experience is extremely poor and does not meet the standards expected for a hotel of this star rating! The most disappointing aspect of the hotel is the overall soundproofing—the noise from the sound system in the banquet hall can be heard several floors away! If you value peace and quiet, I would not recommend staying here..