Grand Zaman Garden Hotel

We've stayed in this hotel for 1 week and we had an amazing experience. The room was provided with all necessary supplies, everything was regularly cleaned and the service was satisfying. All-inclusive board is the best option, but I'm giving 4 stars because of the variety of food, since there was a lack of meat served.

Hotel is located at a good spot in Alanya which is possibly the only good thing about it. Very bad service, especially cleaning services. We had to chase down the women to give us clean towels and toilet paper everyday even after we gave tips all the time, they didn’t change the sheets for 10 days, everybody was very rude, when I tried asking on the reception for cleaning services, they didn’t even bother to listen to what I had to say. The food is very bad in the restaurant, snack bar is okay but no choices. Also plates and cups are dirty even after they “washed “ them. They take a plate from you during the lunch as soon as they feel you are done. The sliding doors don’t have sensors and for the 10 days I stayed there I witnessed how the door closed on several people and hurt their legs or arms, when informed the receptionist just said they will get to it, and didn’t do anything. When asked, in person or via email, about anything, the receptionist would just respond, you have all the information on our website (on paper in the room) please check it there. Overall location good, service very very bad. Would not recommend.

Hotel has a lot of potential, it looks beautiful and has great appearance and location. However, the staff is very unpleasant, unprofessional and makes you feel uncomfortable during your stay. Rooms are dirty and the cleaning staff doesn’t come until late in the day. When they come they don’t change towels and usually don’t fill something, either toilet paper or water, but something is always missing. Also the two glasses you can find in the room when you arrive, come with a tissue and a cover. On our tissue there was something written, which indicated that they didn’t change it from the guests before us or that they are reusing this things. (Proof in the picture) There are much better options for the same amount of money and even cheaper where you will be treated with respect.