Grande Caribbean by Meyer Vacation Rentals

Just had a wonderful stay! The hotel itself was great, but what really made the experience was the exceptional service from Miss bonnie at the front desk. She was incredibly friendly and welcoming, and she went out of her way to make sure we had everything we needed. She was also very knowledgeable about the local area and gave us some excellent recommendations. Her kindness and professionalism made a huge difference, and we're already looking forward to our next visit!

This is what we experienced at the Holiday Inn Express Orange Beach while there for 4 nights. The entire time we were there we never seen a general manager. HOT WATER would be nice when you go to take a shower. The circulating pump for this hotel couldn't have been working because it did not matter what time you went to take a shower it was always going to be cold. My son was looking forward to a pancake for breakfast but the belts were broken and machine wasn't working. Our room had ripped carpet with big missing gaps all the way down to the wood floor. Windows had mold on them. Everything was VERY OUTDATED. You could really tell the staff cared but obviously the owner doesn't or he would put some equity into this hotel. The owner should be ashamed at best. And renting towels essentially at the pool is RIDICULOUS! The owner is too much of a penny pincher at this hotel and it is obvious when he is happy to charge hundreds per night for this dump. Again we loved the staff but check in was a bit interesting to say the least. As a paying guest why do i need an arm band for breakfast and pool use? Again RIDICULOUS! No other hotel does this. The bathroom had large clumps of black hair from a weave on the floor and again around the refrigerator. The bathtub was chipped, missing enamel, stained and a large yellow stain where a shelf used to be. You could see where the staff tried to caulk it but that came off when you took your cold shower. They only provided dove soap for an amenity. I was never recognized as a rewards member. I even mentioned that I did the pre-checkin with specific requests and they said "we don't check those. What did you need? Just go to your room and wait and we will send someone up to accommodate you." Again ridiculous when you could just hand me some pillows and blankets while I am standing there. Check in left a lot to be desired. The only positive for this hotel was the staff. With a little bit of training they could be amazing!

Stayed Sunday-Thursday as a couples trip. used to love staying here pre covid but sadly would never stay again. The bathtubs were extremely dirty both times - shower water was freezing every single day. The first tub we had would barely drain we ended up getting moved rooms due to a German cockroach issue in our bathroom light. That should’ve been our hint to leave! Not very friendly staff either. Maybe 1 or 2 but other than that I’d say pay alittle more and stay elsewhere.