Gray Boutique Hotel Casablanca

On March 5th we miss our flight to Casablanca where we booked a reservation for March 6th. I was concerned that our hotel would not honor our reservation. However I called the Gray Hotel and the night receptionist Youness was very polite, professional and supportive. Fortunately we made it on the 6th but as it was midnight we were exhausted and hungry. Youness and Mohammed assisted us into our room, allowed us to get midnight room service and were extremely helpful in making sure we were comfortable. Yes the hotel is in the process of being renovated ( the stairways were cluttered with tools, buckets of paint and quite hazardous). None the less it being Ramadan the staff was extremely polite, courteous and helpful. Because the location was not on the main streets I thought it was quaint and relatively safe. The mascot cat was extremely welcoming!. Nabel in the restaurant was helpful by suggesting places open during Ramadan.He also served us excellent breakfast and the delicious Moroccan tea. Our housekeeper Houda provided us with much needed towels and coffee in our rooms, Though the hotel is not in the best condition, the warm, friendly and professional staff make the stay pleasant. Please try it.

Terrible Experience – Avoid This Hotel! We booked a room through Agoda and received a confirmation number, thinking everything was set for our stay. But when we arrived at the hotel, we were shocked to find out that the front desk told us the hotel was fully booked and that there was no room available for us, despite having a confirmed reservation. This felt like a total scam. There was no apology, no effort to help, and the staff were completely disrespectful. We were left stranded without a room, and no one took responsibility for the situation. It was a horrible and stressful experience. If this is how they treat confirmed guests, I strongly recommend staying far away from this hotel. Unprofessional and unacceptable.

Terrible service at the spa. A bunch of liars that made me wait for over half an hour to then have a half hour massage at almost full price. The massage was also very mediocre. I do not recommend.