Great Polonia Krakow Kazimierz

This is not a hotel with staff, reception and restaurant with breakfast. They fail to inform you that it is a self service hotel and the door is closed with code. We found out this arriving with 2 kids and bags in the cold with hours to checkin. Not even possible to get in to leave bags. Did not get a refund and was so angry that we found another hotel that was actually a HOTEL. This is not ok and its not legal to mislead customers with holding important information.

Our stay at the Great Polonia Hotel was extremely disappointing and distressing, with service and management that failed to meet even basic hospitality standards. • Management’s Attitude: The attitude of the management was appalling, with a complete lack of responsiveness. There is no reception service at all, and all communication with guests is conducted solely via email. • Rooms Not as Booked: We booked specific rooms and received much smaller ones than agreed upon. • Lack of Cleanliness: The rooms we received were not clean, which greatly affected our comfort. • Entry Code Not Provided in Advance: The hotel is locked with an entry code that the management did not share in advance. We were forced to wait in the cold for 20-30 minutes outside with no way to get in until we managed to make contact. • Failure to Fulfill Promises: We were promised luggage storage services after check-out time, but on the day of departure, the hotel simply “threw” us out and refused to provide this service. • Threats from Management: When we requested a solution, we encountered a wall of refusal. The management even threatened to call the police if we did not leave the premises immediately. Conclusion: This is a hotel that fails to meet any standard of hospitality, with unprofessional conduct, a complete lack of respect for guests, and failure to honor its commitments. Our experience was appalling, and we will never return. Not recommended under any circumstances.

This is not 4 star or even 3 star hotel. It has no parking spaces. Extremely hard to get to hotel due to location. Get ready GPS does not navigate here. This place is old and not updated. It has no Air conditioner, no closet space, very small shower cabin and tiny tv which btw wasn’t working. At night loud music coming from the local bars. Receptionists never answer the phone and not very helpful with any information including how to get to the hotel. Good breakfast but that’s pretty much it. Not recommend for people with small kids or looking for quality place to stay.