Grecotel Creta Palace

Creta Palace has a palpable soul, radiating a serene and joyful atmosphere that is truly special. The vibe of the resort seems to attract a wonderful crowd, and if you are sociable, you'll find it easy to meet other lovely people. The fantastic staff perfectly complement this ambiance; everyone was incredibly helpful and welcoming. We’d like to give a special mention to Elena, who greeted us so warmly at check-in. The hotel manager, Vasilis, was also exceptional; he was welcoming, attentive to his guests, and made sure we were happy throughout our stay. For those looking to stay active, there's a great range of activities, mainly sportive. To top it off, the evening shows were of such high quality and so entertaining, providing a perfect end to our days. The food was often very good, with a wide variety of delicious options, and the drinks were great too! There were a few cons, but not deal-breakers for us. The lovely sandy beach transitions to stones a few metres from the water's edge. The sea is beautiful, especially in the mornings, though we did notice it could get a bit dirty in the afternoons. It also gets deep relatively quickly, which wasn't ideal for our toddler, so we spent most of our time at the fantastic pools. I also found some of the food to be a little way too salty for my personal taste at times. Despite these small cons, our experience was overwhelmingly positive. The wonderful atmosphere of the resort, supported by the warmth of the staff, has convinced us. We will definitely be coming back to Creta Palace.

We spent a week at the hotel with the whole family. The hotel is beautiful, well equipped, the gastronomy is tasty and excellent. Everything was perfect. The best thing, however, was the staff of the main restaurant, we have never met such a professional and wonderful staff. They fulfilled all our requests. We are grateful to you for the fact that even though our family was large - 11 people - we could sit at one table every evening and morning.

Let me start with the very impressive and exceptional service we received at this hotel. From allowing us to check in an hour early and check out two hours late, to offering us breakfast on our day of arrival, the staff went above and beyond to make our stay comfortable. We booked a bungalow, for which we had higher expectations. The bungalow itself was located on the far side of the hotel grounds, requiring about a 5-minute walk to the main building and around 7 minutes to the beach. It felt somewhat old and only partially renovated — for example, the shower had a curtain instead of a glass enclosure. Being on the ground floor, we also encountered quite a few bugs, mosquitoes, and even some spiders inside the room. The hotel’s location is quite isolated from the city, so there’s no direct access to shops or good restaurants nearby. However, the hotel itself has a nice selection of shops and restaurants on site — just keep in mind that the prices are what you’d expect at a 5-star hotel. The somewhat remote location would have been fine if the beach had been better. Unfortunately, the entrance to the sea is rocky for about 5 meters before you reach any sand. Interestingly, the public beach right next to it was very sandy, so it seems to be only this private beach that’s less comfortable. Another downside was that it could be difficult to find two available sunbeds if you went to the pool or beach after 11 am. The hotel is very family-friendly, so most guests were there with infants or toddlers. The activities and entertainment were mostly geared toward families with kids, so if you’re looking for a more adults-only, party-oriented atmosphere, this probably isn’t the right place for you. Overall, I’d say it was a decent hotel for the price, but it didn’t fully meet our expectations.