Greensward

The hotel has a nice restaurant with amazing food. There's a beautiful garden and a good spa. The rooms have a pleasant decor, just like the rest of the house. The breakfast was overall good, as we had the option to order warm dishes, and there were sugar-free yogurts and cereals, together with actually fresh fruit. Some weaknesses: Lack of basic toiletries and amenities in the room. We were given only one shampoo and conditioner per room (tiny bottles barely sufficient for one person). There were no body lotion, shower cap and other toiletries typically given at hotels. The rooms have no fridge or safe. The blinds let in a LOT of light in the mornings. As a spa hotel, they really should provide slippers. Robes were provided, but the staff refused to replace them despite our robes being wet. Breakfast closing time at 9:30 is rather early for those who want to sleep in.

Booked as a birthday trip by my lovely partner. Firstly we’ll start with the spa. It is very rundown. In need of a makeover drastically! The jacuzzi was lovely, great temperature. The swimming pool was nice enough but take note they run water aerobics classes and also this spa is used for gym members as well. Who spent most of the time tutting about others using their pool. The sauna room had a note on the door saying out of order for 2 days and an engineer was on their way… they must have got lost as no one appeared for 2 days. Pool area was dirty and unmanned. Dirty cups left laying around, wet towels on the beds for hours meaning new guests couldn’t get a Lounger together. No fresh drinking water. At the start of the day 2 little fountains were filled up and not replenished. Appeared to be no one cleaning or manning the spa area. It was a let down to be honest. Treatments were nice. I however tried to book in advance and phoned 13 times to try and make a booking and no one ever got back to me or returned emails. My Partners therapist was abrupt and no friendly manner what so ever. When the treatment was finished she simply walked out the door. The changing rooms were filthy as well. I heard several people commenting on how dirty they were. Rubbish and wet towels left scattered around. The room itself was nice. The beds were 2 singles pushed together wish was slightly annoying. The shower kept running scalding hot and freezing cold. Burning you in the process. This continued throughout the stay.the hair dyer blew up. When I tried to phone reception. Surprise no answer. The restaurant and bar were lovely. Food was great. Couldn’t fault that or the service at all. There is an additional charge to most things on the menu though. Which would have been helpful to know prior to the booking. The bar staff were friendly and the Birthday cupcake was a lovely touch. Reception helpful and friendly, you have to check out and leave the hotel at 11am they should take note of spas such as life house where you check out but able to use the faculties until 5pm. It was a nice birthday trip but the hotel is out dated, dirty and in need of a makeover and some friendly therapists asap!!

The staff definitely need extra training in how they deal with customers. When we first arrived everything went fine until we were handed our booking confirmation only to see they had given me the wrong name and spelt my surname wrong ,when I asked for this to be changed it seemed I was asking for the world as the receptionist seemed annoyed at this request. Beds and pillows weren't the best as they were very hard . We also had constant issues or booking a spa treatment before our arrival as no one seemed to answer the phone . The grounds of the hotel and nice but tired and are need of a refreshment . Unfortunately me and my partner won't be back to stay as it was a very unwelcoming experience, if anything we'd only come back for the restaurant as it seems to be a whole different place compared to the hotel ,that is how different the service was. There was no proper greeting or goodbye either ,we handed in our key and the receptionist couldn't seem to care less whether we kept the key or not . Basically for the amount you'd spend on your rooms and food at the restaurant, book somewhere else as how your treated is not 4 star hotel quality.