Grupotel Picafort Beach

The food was just amazing, with multiple types and varieties. The staff was super friendly and nice. There’s a guy called Tolo who works at the bar—he’s just wonderful. There’s a beautiful view of the ocean, and the bar offered a wide selection of drinks. The beach is just a one-minute walk away. The spa and sauna were nice too, but unfortunately, there was no gym in the hotel. You also have to pay 20 euros per day for the beach chairs outside.

Due to a major flight delay, we arrived at the hotel very late. The room had issues, and an unpleasant sewage smell came from the shower. Despite reporting it to the reception and TUI representative, no action was taken and no room change was offered. The complaint process was ineffective and lacked empathy. We were only satisfied with the hotel’s food and location. I hope for a fair review of my complaint.

This Hotel was not according to expectations. - Food. Poor quality and boring - all inclusive was no good. - Rooms. On our arrival a lot of ants. Bad isolation and beds horrible.No one in the family slept well during the week we spent there - Beach towels can only be changed twice per week - Pool area. Not clean and sun beds and parasols of bad quality. Pool is very small. - No gym. However they never claimed to have one - Spa. Entering the spa was like going to a sauna. We did not use it once - safety box 10 eur/week - Beach is beautiful but there is a lot of waves - Personnel in the bar and cantina are working extremely hard and are trying to do their best at all time Overall I would not recommend this hotel if you like to be well rested and if you like more quality food. We will not be back.