Gusmay Resort Hotel Cala del Turco
Peschici · Italy · Località Manacore S.P. 52 Km 14
About Gusmay Resort Hotel Cala del Turco — Luxury Boutique Hotel in Peschici
Gusmay Resort Hotel Cala del Turco is an exceptional 4-star hotel in Peschici, Italy. Guests enjoy a distinctive experience combining world-class facilities including bar, beach club, restaurant, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 3.7 / 5
A truly amazing spot on the Puglian coast. Every detail is taken care of by the most professional and gentle crew !! Thanks a lot for letting us live this wonderful experience.
Nice place , but poor management. They are obviously short on staff, especially on the restaurant. The available staff try their really best, but the management is totally absent. Great entertainment team, basically they are the hotel most functional department. I didn't feel at all the four stars environment, where is the management? I'll not come back.
Usually I don’t leave reviews but in this case I knew I had to. We stayed here Aug 14-16th with our service dog. Upon check in I let the front desk know we had the paper work and the documents to support this. They reviews them and said ok no problem. The stay was good, the people at the resort were friendly and kind. Upon check out the lady was super short and angry seeming. I told her I was here to check out and she said to me ok you had a small dog. I said no I have a large dog but he’s a service animal and I provided the documentation for this. She proceeded to say I needed to pay €40.00 (€20.00 per night) which normally wouldn’t matter but it stated on their website and Expedia that a service animal is free which is normal and respectable. I explained to her he is a service animal and she argued with me I was incorrect and needed to pay regardless of me telling her he is of no charge as stated on the website (ignorance). I decided to pay and said I’d check the website after as the hotel didn’t have great service. As I left the hotel I checked and sent a picture to the hotel of the confirmation of the free service animal and my receipt of being charged. 3 emails later, 2 calls and no response from the hotel. I am not writing a review for the €40.00 euro, I am writing this review in hopes this doesn’t happen to someone else. The hotel and management need to read their own website and be aware of the “rules” of the hotel. Disappointing as it was a good stay until this moment.