H Hotel Köln Hürth

We got upgraded so our room was very spacious and the staff was kind. Breakfast was good and we were also very happy that there was a buffet option for dinner since we hadn't had dinner yet when we arrived in the evening. It was very hot though and it was very difficult to cool down the room (even with the windows wide open and fresh wind coming in), so air-conditioning would have been nice.

Pros: Quite clean and quiet in the room, spacious with a tub in the shower where water was hot and strong. Breakfast was great but exactly The same during our 5-night stay. Onsite parking was included without additional charge, and there are shops and supermarkets within walking distance. Cons: Lighting inside the room wasn’t bright enough, shower gels were not replenished even though we removed it from the rack, air-conditioning was down, maintenance in process as per the staff, so a bit too warm before the sun went down.

Unfortunately, the room had bedbugs. The first night, I was already suspicious—something felt off, and I barely slept, though I couldn’t say for sure why. The second night confirmed it: I saw bedbugs crawling all over the bed. I took a video, some pictures, and even managed to capture one. Not wanting to spend another minute in that room, I went to the reception looking for a solution. They had no other rooms available. They offered that I could sleep in the reception area, but I decided to drive home instead—a 3-hour drive in the middle of the night, which was far from ideal. On top of that, I had to throw away some of my belongings and take extra precautions with my clothes and car to avoid bringing the infestation home. To their credit, the hotel did refund my full two-night stay. I understand these things can happen. Still, given the stress, health risk, and additional costs (cancelled appointments, replacing items), I honestly expected more than just a refund. So if you're okay with the possibility of your trip being cut short and only getting your money back, then this hotel might be fine for you. Otherwise, I'd strongly recommend staying elsewhere.